VARIA Hotel Phu Quoc

I paid a little more to get a bigger room & it was spacious. Decor was ok, but it feels like it needs a light refurb really. Every time we used the lift there was laundry in there. And the lift was under repair.on 1 occasion. Only stayed 1 night as I could smell something from the aircon unit, couldn't be sure wether it was fumes from road or not, but didn't seem healthy to me

Room clean, good location.

1.Toilet smelled of sewer, asked to change room from 1st floor to 2nd floor, still smelled of sewer. And the smell covered the whole room during 3 days staying here. 2. Staff attitude is extremely bad. Asked to solve the sewer smell but always said "Will handle later". Talking to guests is disrespectful and too irresponsible. 3. Booked 2 rooms, both rooms had problems. The 1st room, the bathroom smelled like a sewer, in the 2nd room, the sewer pipe was clogged.

Good location, very close to the Night Market.

There were mosquitos in the room. Window and bed frame is dusty. Furniture is damaged/broken. The fridge was not working at all.

Next to the harbour and nightmarket. Rent motorbike at the hotel.

water leak in the bathroom through the bathtub

I honestly have no idea where all the good reviews come from. We have booked this hotel for one night because of the good reviews as our travel plans had changed at short notice and were very disappointed. The staff was there, but that was it for service. Already the way to the elevators was uncomfortable - it smelled extremely musty and around the stairwell there were moisture damage everywhere. The room smelled extremely like sewage, there was water next to the toilet leaking from the toilet somehow, bed sheets were dirty, some of the wallpaper was coming off the walls, walls were stained and overall it was really dirty. In general, maintenance and repairs are apparently not implemented here at all. When we left, the elevator didn't work, which is why we had to carry our suitcases down all 5 floors ourselves - we weren't offered any help. I do not recommend this place.

location

basic room and service

We got what was shown. Very clean & fairly new property, right near the night market. Great location and great views of the sea. Vinpearl shuttle buses were right outside the hotel. We could easily go for massage and shopping just outside. The receptionist spoke little English but was very courteous and helpful with directions using google translate. Choose this place if you are primarily going to be out of your room.

None. BF wasn’t included but that was known

Not good hotel to stayed. Small and dirty. Staffing not friendly and helpful. Do not staying here. Check any room beforehand.

The first room we were given was dirty and had a big pool of water next to the bed that had accumulated from the dripping air conditioning. We requested and received a different room, which was larger but still in poor repair. Some places were missing plaster and appeared to be molding. We left for the evening and when we returned to sleep we noticed the bedding was dirty and stained. We asked for new bedding from the desk attendant and were told that all the employees had left for the day. The attendant finally agreeed to change the bedding himself. He pullled off all the covers to reveal food debris and ants. Finally, the drains didn't work properly so I was standing in water when trying to shower. Only upside is that the hotel is near the night market.