Quality Suites Fort Myers I-75

Our first room has significant water damage, smelled moldy and had black mold on the ceiling. They were able to get another room but only after acting like they were booked. The second room was much better, but still had a very, very musty smell. The second day the key did not work in the evening and after standing out in the lobby, 15 minutes, waiting for the clerk to show up, we finally found him out in his car. He fixed the keys, but then disappeared again. The bedding was not changed like I asked it to be, but he was able to get me new sheets to put on myself. The next day, I did write a note to the housekeepers and they changed the bedding. Breakfast was subpar but at least there was waffles that the kids could eat. The washer was out of service so that was super inconvenient to have to make time to go to the laundromat. The outside doors that you were supposed to use your key card, opened without using your card and the pool was easily accessible to non-guests, both are huge safety issues!

I think its important that the front desk personnel acknowledge the guest first, but apart from that everything else was great.

We stayed two nights with four people — two adults and two teenage daughters. At check-in, we requested a second-floor room, which was granted but immediately regretted. Near our room, a large group of teenagers was shouting, laughing loudly, and banging on doors. We didn’t enter the room and went to the front desk to request a first-floor room away from the noise. The clerk said no double-bed rooms were left; the last was taken just after us. She mentioned several baseball teams were staying for a competition and said she had talked to coaches about noise but couldn’t guarantee quiet hours. The noise continued and worsened around 10 PM with boys running, stomping, and yelling. When I asked the clerk for help, she said another team had just returned and caused the noise but refused to come hear it herself. At 11 pm, I saw adults and kids loudly arguing and running in the hallway. When I politely asked them to keep it down, a woman angrily told me to “go to bed.” I complained again to the clerk, who blamed me for choosing the second floor. She offered only a king-bed room on the first floor, but that wouldn’t fit four people. She said two rooms were possible only if we paid for the second. I asked to speak to a supervisor; she claimed to be the supervisor but said a higher one was only available the next morning. We stayed both nights but were disappointed by the lack of help and accommodations. The staff blamed us rather than fixing the situation.

Great

Servicio excelente muy céntrico de todo

I've stayed here several times in the past year and I've found it to be an amazing value. It is near the airport and the highway, giving you convenient access to anywhere you want to go.

Great deal, has a Waffle House in the parking lot!

Excellent rooms breakfast

Loved the complimentary breakfast! Really made a difference in the experience, and also the staff was so friendly!

Property was fine. Our room smelled musty from the moment we walked in as if the carpet was previously very wet. We booked the hotel for a couple reasons and one was for the washer and dryer on site since we were there for baseball and needed to wash uniforms. Was not happy to hear that it didn’t work.