Courtyard Austin South

Checked in for . First night the king room and couch for 2 adults and 2 kids had no extra pillows and sheets for the kids. Had to call downstairs four times before someone answered. Was asked to retrieve my own sheets at 9pm. My husband found chewing tabacco on the floor and I found a small toy. Second night my 5 year old sat on the floor in the middle of the room and a sewing needle went into her PJs and stuck her bottom. Went to complain and gave needle to front desk and was only told sorry. Disgusting

Clean and friendly staff

Facilities

Location

Specifically picked this hotel because it had an indoor pool. Disappointed that the pool was freezing. Kids could not swim.

Staff was friendly.

Not the most clean- multiple stains on bedding, cheap towels, surfaces were not very clean- dirt in corners of bathtub, hairs in sink & floor that did not match ours. The booking said breakfast was available for $10/day but the staff was unhelpful when we asked if we could pay to get it. They asked for a voucher and then asked for our Marriot membership number and said she’d have to check with her manager. We never heard anything more. Staff did lend me scissors to help me wrap Christmas presents, though.

I had a single room with a king bed. The problem was that there is, for lack of a better term, a rolling item that looks like a chest of some type. It is placed in a position that caused me to fall during the night because it obstructed the area from the bathroom to the bed. When the lights are on, it is easy to avoid, bur in the dark it is dangerous. I took a fall that could have had a really bad result. The management should know that the placement is a lawsuit waiting to happen at some point in the future.

Great proximity to downtown and Austin. Not happy with the homelessness in the area

Room was same as picture. But flash tank in toilet was noisy.

It was just ok. The toilet was so low to the floor- it looked like it was for children! Would not stay again. Staff was very nice and friendly.

Front desk lady was very friendly and nice. Was very accommodating even though I got the wrong day

Getting to the hotel from the direction we were coming was a drag in the dark