Holiday Inn Express Scottsbluff - Gering by IHG

Lovely facility. Beds were awesome comfortable - perfect after being on the road for hours. The front desk clerk was exceptionally friendly!

Bed was comfortable, large room. Breakfast was good

Nothing

The building itself is nice. Bed and rooms were clean and comfortable. Breakfast was good. Pool was nice but WAY too chlorinated.

The staff other than one person was TERRIBLE. Tina the manager is rude condescending and clearly hates her job. I was charged 3 times for 2 rooms. NO WHERE does it say I will be charged before I arrive. They claim it’s a pre authorization. It withdrew from account. I had $1000 of hotel charges pulled when I shouldn’t have because one room I was charged twice for but they argued with me despite my bank statement being directly in front of them. A the other room was going to go on my dads card that’s why I picked pay at location but they charged me for his room early too. Tina was nasty and rude with me. They called me a liar about the charges despite it being directly in front of them. The ma who worked the night shift Saturday night to Sunday morning was a gem though. Pool has way too much chlorine. My eyes started burning the moment I walked up to it. I also slipped and fell on ice because it wasn’t removed from the sidewalk. I couldn’t sleep on my right side for 3 days.

The staff was very friendly and accommodating. I asked for early check in and I was met will a willingness to try and make that happen.

Nothing I can think of.

Breakfasts were good needed waffles

Please put a nonslip surface in your bathtubs, and appropriately placed hand rails. Everything about the hotel was very nice, but the bathtubs require attention from a safety perspective.