Holiday Inn Express & Suites - Houston NASA - Boardwalk Area by IHG

The rooms are clean

The automatic door almost doesn’t open. You actually have to stop walking or you will run into it. Breakfast needs to be served earlier. I have to be at work at 6 and so do a lot of their people so we are leaving at or before 5 and breakfast is served at 6. Great for tourists but not so good if you’re working. Is a little pricey considering the property it shares the drive with

The A/C was the only thing that was nice.

The beds are horrible sheets don't fit the beds creak with every movement. The floors are super thin all we heard was a family with kids jumping around all night and day above us front desk staff is incompetent their job apparently is to only say 'hi' and 'bye' to you. Hotel charged us twice for one stay we paid over $700 then they charged another $490 and we are currently trying to get the bank to fix it. Breakfast was basic and not that great. Twice i had to request more sugar and half and half and the sugar was lumpy just to get coffee. Charging plugs in the room didn't work at all so charging all our electronics was a pain we had to use a plug in that had a usb just to charge. TV only had 5 channels to watch. Room smells moldy the whole visit. Shower glass doors almost come off tracks it was scary to even use. They knew 5 adults stayed but they gatekeep towels and rags we had to beg two different times to get more. Pillows are too soft to even get comfortable. The pull out sofa was so badly worn the couch had white paint marks on it so did the window. And toilet paper is one ply so beware. The fridge never got cold and we didn't use the Keurig machine because of fear from that one tiktok lady who used those to clean her underwear you just never know. The pool is ghetto basic chairs worn from use and weather pool just seemed not too private considering there's apartments nextdoor that can watch you and your kids swim you never know if they are taking pics or videos of you just that fear alone felt unsafe. When asking for a print out of our stay the night before we left the night lady was so incompetent that she said she didn't know how to print out a receipt im like what if we needed to leave early and check out ??? I mean all front desk staff should be trained to know how to print out itemized receipts for guests 24/7. She said she didn't know how we would have to wait until the morning. Smh.

Quiet

The bed was Super uncomfortable. The mattress sloped and there is a hump in the middle that caused back pain. Had a King bed but because of the slope, my husband slept on the complete opposite and of bed and on the edge.

The hotel ran out of towels, and I forgot that the breakfast was not served every day.