Extended Stay America Suites - Nashville - Brentwood - South

Nothing

Where do I begin, there were bugs, appears to have been a leak where the mini fridge was so the wood was rotted out, condensation on our windows from the inside of the room and so much water damage that had a shitty repair job. There were stains on the bedside lamps. We weren’t in the room more than 10 minutes before we asked for a refund and left. Poor staff, poor service, and shitty hotel room

The staff wouldn't help me when my key card was messed up, and it took a long time to get help when I was checking in

It seemed to be a bit rin down to be in such a nice area

Safe part of town. Good value for where it is and especially having the kitchen available in the room. Staff is courteous.

No way to plug tub for bath— used washcloth. Brown stains on 2 washcloths. Bed clean but not very comfortable. Sign on desk in a.m. said back in 15 minutes. Was trying to get out the door for an important meeting and needed hairdryer, so did makeup in office and the wait was closer to 30 minutes from when I first saw the sign. Got hairdryer, but it didn’t work in any of the plugs , even after resetting the trip switches, so I dried my hair with the ac unit fan. The “continental breakfast” was just a few different oatmeal packets and coffee, which was only slightly lukewarm.

Location is good

Room need proper maintenance

Nothing

The free breakfast was oatmeal and coffee that's it. Instant oatmeal. The room was kind of dark even with the lights on. None of the outlets worked except for one, and it only works if the light is turned on. The furniture and decor was a little dusty and very outdated.

The location was fine and it was cheap

Our room wasn't very clean. There was a lot of broken stuff. Some of the outlets didn't work. The smoke detector was missing. And the beds were not comfortable at all.