10 Grove St - Bath Holiday Suites

Clean, excellent location, had all the necessities, cost effective, spacious, and comfortable.

Hot water in shower was very finicky- once set at a comfortable temperature it varied several degrees hotter and cooler.

Location was excellent.

Bed was comfy. Kitchen clean and well stocked with equipment. Location very central. Owner was communicative in advance of arrival.

The apartment is very tired looking and scruffy. From approaching from the street, it looks unappealing. On entry, the apartment smelled damp. It was like a student flat. I was very disappointed, because it was meant to be a lovely place for us to stay while celebrating my daughter's hen party in the city. The pictures on here are deceptive. The back terrace looks half derelict, weeds everywhere and random bits of patio furniture. For what I spent for us to stay here, we could have got something much better. One of the beds hadn't been made and I had to ring the housekeeper to come and make it up, which she did later that day. Curtains in the sitting room don't reach the floor, are ripped and covered in damp. One three seater sofa for an apartment that in theory could sleep six people. It just didn't meet my expectations and I was sad that what I thought would be a nice little place for us turned out to be so dismal.

Cosy apartment. Great location. Responsive host. Had a nice time , thank you.

Nothing. Everything was OK.

Check-in information very detailed and easy to understand. Suite size was amazing with large bedroom, kitchen and bathroom. Location was perfect for me with bars and restaurants within a few minutes walk

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At least there were a few coffee pods for the machine to wake me up so I could work, after the appalling night I was subjected to.

You’d be better off in a hostel at least it would be clean! The flat was filthy. There was dirt dust and grime everywhere. Those areas that catch your eye when you first walk in had been made clean but a closer inspection of all the fittings etc showed a build up of dust and dead skin from other guests. The shower room was in need of a good descaling too. The dishwasher stank and all the cutlery was dirty, so the first thing I had to do was run the dishwasher with everything loaded in. The hallway stank of rubbish - like old rotten kitchen waste bins. The location is close to everything, but also right opposite a night bar (The Opium Bar - very nice, but open late) and surrounded by student digs, so beware, the noise levels at night can be quite high. I had to have the windows shut to try to get some sleep but it was the first really hot weekend and there wasn't a fan available anywhere in the flat. I contacted to owners, they say they have 7 or 8 fans in the building - not helpful at 2 am. They also state their cleaner has been with them for 9 years, I should say that is probably how much dirt had accumulated yes. Especially after COVID cleanliness should be a hosts number one priority but these people simply don't care. I ask for a refund of 50% to compensate me for the lack of sleep the disruption to my work the distress of the noise and the discomfort of trying to avoid touching really anything other than the bed and not being able to enjoy the facilities. They offered me 20% and became very shirty with me. Unnecessary, as I did send them photos to show what I meant. Edited 29.06.25 Of course it is hard to get a neg review but there is no need to then further insult the customer and who has clearly had such a bad experience, and fabricate excuses in your response. I was honest, as this helps other travellers. I notice you have changed your listing photos. This is a good start to allowing customers to know what to expect. Thank you

Great location, pet friendly, kind and friendly cleaner.

I'm not sure how this place got such great reviews. The flat gets very warm in summer, and the only cooling provided is a fan that has the exact same speed even if you turn it to the max. The host, Tony, is very very rude. He asked me for a £20 pet surcharge after I've checked out, which he said I have to go back to the flat to pay in cash. I felt pressured to do so since he has my luggage in storage. I replied he didn't mention a pet surcharge at booking time, his response was because I never mentioned I'm bringing a dog - I checked my booking records, I did mention it in the special requests section. Despite that, I agreed to pay since my dog ate something bad during a hike and got sick and had an accident on the floor and the cleaner was very kind and friendly about it. Then Tony proceeded to ask me for an additional £30 for the accident, even though I've already cleaned the mess up and even messaged them proactively to apologise for it. Nevertheless, I paid the additional £30 because the cleaner was very kind and I really didn't want a pleasant weekend trip ruined, but Tony continued to send me threatening messages even after I've paid exactly what he's asked for. He claims the flat is not rentable for a day due to my dog's smell and so I need to compensate him for that day's rent, but in an earlier message, he already said there's no other booking after me so the flat was going to be empty anyway. How did I cause him to lose a day's rent???? A very pathetic, verbally abusive, and extortive host.

Very close to the centre of Bath

Excellent location, comfortable bed in the bedroom, good shower and we had everything we needed in the kitchen

The sofa bed wasn't that comfortable and when folded away as a sofa, the cushion kept slipping down while we were sitting on it. There was also a bit of noise on a few nights from other people staying in the flats (one night was until very late)