Residence Inn By Marriott Buckhead Lenox Park

Lovely

I TRULY ENJOYED MY STAY! THE STAFF WAS AWESOME ESPECIALLY FRANK, HE MADE MY MORNING EVERYDAY TO SEE HIM AS I HAD MY MORNING COFFEE! THE STAFF AT THE FRONT DESK WAS VERY FRIENDLY AND HELPFUL!

Miss Mimi at the front desk was everything! She was super awesome and accommodating. Her lil frozen juices were a staple for us. My man was obsessed, The only negative is that the email about renovations wasn’t as in depth as it should’ve been. The email didn’t state that complimentary breakfast was no longer being offered during this time, that the pool would be closed entirely and I’m not sure if the Netflix offering was a part of the fall through of renovations but it was on the list of amenities and it was down the entire stay. So we were stuck with one or two channels on repeat of the same movies/shows. That being said, we were able to get our fill of ATL and its attractions. It was just disappointing that I tried to find a hotel specifically that offered breakfast so we could start the days right and one with a pool so I could enjoy it when we got back from our ventures. It was my birthday weekend and I was just a tad disappointed when it came to the hotel, just because it ended up being only a place to sleep and not to relax/enjoy. I am understanding when things are out of anyone’s control but I think the email sent out was a bit deceptive of what and how many amenities/services were actually unavailable. Mimi saved the day, truly. And I can’t be more grateful to be met with accommodations such as no deposit and the free parking. I will certainly return after the renovations are completed.

I booked this hotel by accident trying to be close to the hospital for my sister's surgery. When I realized the proximity was an hour away I called and called even drove there to ask for a cancelation. I was even willing to rebook that location the following day since the rehab was near there. I explained that during rehab I would need to be near Buckhead. The desk clerk assured me that there was no way the GM would assist me in this matter. Even though I tried to make these changes within the 1st hour after Realizing I made this mistake. I also emailed the GM and he never replied or acted my concerns. Infact they charged me and I ended up paying to be near my sister at another facility that was more than accommodating. I will never do this location again and I have actually stayed her before. The last time I had mold but I was willing to give them another try. Never again. Rude and non caring. They only carry about money even though they're not offering any amenities or breakfast right now.

They were going through renovations.

This isba great hotel with lots of potential. Butnthe rsnvations are taking forecer going on 3 years now and i feel this is a liss in vamue. As a traveler of frequent. I lok towards a marriott property to be up and running full service akd that means with the breakfasf that it currently is false advertising it serves. This end up ticking bith expiedia and marriott faithful client off. This property coukd do so much better

The first thing I noticed was they are under construction. The incidental fee is $150 which is extremely high. Also they do not accept cash nor split tender. The 1 wlevator needs to be inspected because it was nerve wrecking to ride it and it had not been inspected since 2022 or 2023. The hallway had mosquitoes and was poorly lit. The room smelled wonderful and I was not expecting the room to be as nice and clean as it was. But my room was a pleasant surprise. The only downside to my room was that the appliance paint they sprayed on the bath tub was peeling and the bathroom sink stopped up when you turn on the faucet. I loved that the TV had Netflix. I was hoping for breakfast but there wasn't really much of a breakfast and I imagine thats due to everything being under construction.

Property is under construction due to renovations and therefore is not serving advertised breakfast 😕

Great stay

The renovations really impacted our stay.