Residence Inn By Marriott Buckhead Lenox Park

I would have given no stars if that were an option! We don't usually write reviews after a hotel stay, but I have to this time. Our stay at Residence Inn Atlanta Buckhead was a horrible experience. First of all, we received a last-minute email on our arrival informing us that they wouldn't provide breakfast, which was included in our reservation, due to first-floor construction. I find it hard to believe they had no prior planning for such a major construction and only notified their customers one day before their arrival, leaving no room for them to rearrange their plans. When I asked the front desk staff about the breakfast upon arrival, he looked into my eyes without shame and said, 'We have sent you an email already,' without expressing any sorry. I can't believe that someone can run a business like this. Actually, we were on the airplane when they sent the email, and then we drove for hours afterward. We couldn't cancel the reservation and book another hotel on the same day of check-in. I believe they intentionally sent the email late to prevent their customers from making alternative arrangements. We didn't argue with the front desk about it. Second, the HVAC fan in our room made a huge noise all night long and didn't stop even for a second, even when we set the thermostat to off. The only thing that could cover the noise was the fan in the bathroom, which made even louder noises. We could hardly fall asleep all night, which ruined our itinerary for the next day. Third, the hotel is worn and old, and the elevator is not safe. The control panel has some broken covers, and the elevator sinks every time you enter or exit. Lastly, the staff was rude and unwelcoming when we checked in. I can't believe this hotel is associated with the Marriott standard. Overall, this was the worst experience we have had with hotels. Of course, I will never go to this hotel again. With a wooden ramp at the front, the swimming pool area under construction, and staging materials in the parking area, they can tell you that they notified you yesterday about stopping breakfast tomorrow morning without shame. You can tell there is no honesty. This also makes me question the Marriott standard.

I would have given no stars if that were an option! We don't usually write reviews after a hotel stay, but I have to this time. Our stay at Residence Inn Atlanta Buckhead was a horrible experience. we received a last-minute email on our arrival informing us that they wouldn't provide breakfast, which was included in our reservation, due to first-floor construction. I find it hard to believe they had no prior planning for such a major construction and only notified their customers one day before their arrival, leaving no room for them to rearrange their plans. When I asked the front desk staff about the breakfast upon arrival, he looked into my eyes without shame and said, 'We have sent you an email already.' I can't believe that someone can run a business like this. I believe they intentionally sent the email late to prevent their customers from making alternative arrangements. The HVAC fan in our room made a huge noise all night long and didn't stop even for a second, even when we set the thermostat to off. We could hardly fall asleep all night, which ruined our itinerary for the next day. the hotel is worn and old, and the elevator is not safe. The control panel has some broken covers, and the elevator sinks every time you enter or exit. Lastly, the staff was rude and unwelcoming when we checked in. I can't believe this hotel is associated with the Marriott standard. Overall, you can tell there is no honesty, and this was the worst experience we have had with hotels.

The facility was under renovation, didn't find out about breakfast not being served until about 2 days before the stay. Entire Hotel is in need of renovation not just the lobby.

It was AMAZING!! The room was spectacular. Spacious, clean, comfortable. The only "issue" was there was a deposit despite it says there isn't one. Also no breakfast. I can assume this was due to construction

I throughly enjoyed my stay with this hotel. Everything was in place and my room was clean, it smelled clean and was comfortable. I will be staying again.

They were doing construction/renovations at this location. Maintenance men were walking around during the night for “renovations”. Only 2 elevators for the entire property, no caddies available and they charge $18 for parking only for people to ride through and park without paying. I don’t know it was just extremely uncomfortable and not worth the money they were charging.

No breakfast due to renovation, dark hallways, only restocks/cleans rooms after 2 days and paid for parking in an old parking garage that had lots of columns and was dimly lit and hard to maneuver. Double beds which were hard

The hotel was under construction and I was not made aware of this until I checked in. My view was a giant mud hole. I was not offered to get my room cleaned or even fresh towels. Upon check in, I was told there is an $18 per night parking fee that I was never made aware of previously. After check out, I realized that I was also charged tax on the hotel parking rate what a slap and a rip-off!

Under going Reno. Hard to navigate property.

I wanted to park elsewhere since, not only was the parking structure dangerously crumbling, a drug deal seemed to be happening at the entrance. I asked if I could park elsewhere but the woman insisted that I give them $150 deposit regardless. For what??? I didn’t want to tie up that money on my card for several days so I offered $150 cash. She refused. Your service is a joke. The people running this hotel are thieves and liars and you allowed them to do it. My trip was ruined.