Embassy Suites by Hilton Irvine Orange County Airport

I liked the omelet.

The sink in our room was not draining down. The ac unit in our room did not have air coming through to the bedroom. For the price we paid we were expecting a clean pool and jacuzzi. Very disappointed that all it had was a pool and it was not maintenance. The water looked dirty, towels were everywhere, people's left over food was all over the seats, and again no jacuzzi for the size of this hotel and price was a disappointing. The breakfast lines were horrible and had no structure as to where the lines should go. The omelet lines were ridiculously long. People should get what they paid for not turned down because staff wants to make sure they close breakfast down before 9am. Kids were running around everywhere and the breakfast food always ran out. There were not enough seats and people had to wait to sit and eat.

Breakfast was included and pretty good. Hotel was clean. Staff went above and beyond, we accidentally left items behind and they were extremely helpful and accommodating. Also, the room was quite large.

Design of the hotel is a bit dated, but it was fine.

Very good breakfast and a bar

Paying for parking

Jasmine from the Hilton Rewards team greeted us at breakfast to offer us a package since we were members. She was very friendly and helpful. She offered a great deal and was respectful of our time. Excellent service!!!

Nice hotel. I booked a studio room not realizing I was staying in a closet. Lesson learned. But it still was nice and clean!

Jasmine was fun to speak with.

Beautiful lobby. Courteous staff.

Old, lumpy mattress gave me an extremely sore back. Have never slept on such a horrible mattress. Also, TV situated on opposite side of room. When in bed one has to twist head all the way to the left to watch TV. Also found print over toilet disturbing. ( Photo attached)

Everything was perfect

Very nice place

The coffee maker was dirty