Marriott Jacksonville Downtown

Aurielle is the best waitress ever!!! Excellent service, her attention was beyond!

I absolutely LOVED coming back from work and having dinner at the hotel. My server for the last 4 nights in a row was Aurielle … she was the BEST!!! So very personable as well as professional …. outstanding personality!! I love her 🥰💗💕.

Great hotel! Staff was friendly, greeting you like friends each time you saw them. Bellhop Tony made us feel like family, and we enjoyed visiting with him everyday. Location was good for the reason for our stay. Rooms clean and comfortable. Food was great! Breakfast buffet very good with wide selection of foods. Sharon Russell is a great cook and made sure everything was replenished. Delicious cooking Sharon! For evening, I highly recommend the chicken, bacon, and corn chowder! Special shoutout to our waitress Deborah and front desk manager Erving. There was an issue with our room fridge, and they went above and beyond to make sure we were taken care of and the problem was fixed. Thank you! Will definitely stay here again when in town. Food excellent. Sharon Russell the cook made better grits than a famous diner in town, bacon perfect, eggs fluffy. Such a great selection! Our waitress Deborah was so upset that nothing had been done for us when I told her that our food spoiled in our fridge because it was not working. She said that is not how we take care of our clients here at the Marriott. Next thing I know her supervisor Bob hand delivered cheesecake to our table, and advised that it was on them. The front desk manager Erving also gave us some complimentary breakfast buffets. All three of them really took care of us! We felt like we really mattered. Thank you so much! My constructive advice is that the pool is in sore need of being redone! This is the reason for my 4 stars overall. You can feel the liner at the bottom of the pool slipping and moving when you walk on it. Also, the cement surface around the pool has many areas where there is broken cement with uneven surfaces that you can trip on and stones and debris that hurt when stepped on with bare feet. Certainly a safety issue. Also the pool walls had a dirty line at the water level, indicating the pool is not being cleaned as it should be. Not what I expect from a Marriott. Hope the pool gets priority for updating and maintenance because it really is a lovely area to enjoy.

Very convenient location (although a bit hard to find due to road work in the area). Large, bright room and both dinner and breakfast dining available in house.

We had a wonderful stay and would highly recommend this hotel. The room was exceptionally clean, comfortable, and well-maintained, and every staff member we encountered was friendly, professional, and eager to help. A special thank you to Misa from valet services, who truly stood out during our visit. Misa was incredibly personable, welcoming, and attentive from the moment we arrived. He was always prompt with vehicle retrieval, offered helpful assistance whenever needed, and made the entire arrival and departure experience seamless. His positive attitude and outstanding customer service left a lasting impression and made us feel genuinely valued as guests. Overall, the combination of excellent service, a clean and comfortable room, and team members like Misa made for a fantastic experience. We look forward to staying here again.