Hampton Inn Gatlinburg

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Nice place to stay, very comfortable. The creek side was a little noisy because of cicadas, but it didn't bother us.

Don’t think you should have to pay to park.

Our stay at the Hampton Inn Gatlinburg was beyond disappointing and completely unacceptable. From the moment we arrived the issues were obvious. The first room we were given had roaches. Not just one, but multiple, and it became clear why. The door seal was improperly installed which left an open invitation for pests to come and go. On top of that, the room was filthy. There were literal food stains smeared on the walls that we had to clean ourselves before we could even feel remotely comfortable. The floors were dirty and it was obvious they had not been cleaned thoroughly if at all. Trying to get ahold of the front desk was another headache. Calls often went unanswered. When we finally reached someone the only solution offered was to move us to another room, which should never have been necessary if the first room had been maintained to even the most basic standard of hospitality. This entire stay fell far below the quality and cleanliness Hampton Inn claims to provide. Between the pest problem, the lack of cleanliness, and the poor customer service, I can say with certainty that we will never stay here again. Save yourself the frustration and book elsewhere. To make matters worse, the pool is being operated in an unsafe condition. There are blocks literally falling off the side of the pool, with only a bit of caulk slapped on as a temporary fix. The missing blocks create edges at just the right height to cause a serious tripping hazard, especially for children. Combined with the overall lack of cleanliness, the pool area feels unsafe, poorly maintained, and not up to the standard of a reputable hotel.

Perfect location! At the end of the Parkway by the entrance to the park. You can still easily walk the Parkway to get to restaurants and shops, but you don't have to drive the parkway which can be congested and can easily enter the park. We had a creekview balcony room and it was very nice to ait out and listen to the river. The staff was very friendly and helpful. The only downside was that the bottom sheet didn’t really fit the bed, it was too small and wouldn't stay on the mattress which was annoying. Other than that, we had a very nice stay and would return.

I loved everything.

I love the location and that its close to the alot of stores. The staff was friendly and very helpful. I will stay here anytime i come back.

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Beds are always comfortable at Hamptons

Location is perfect if you like being in the center of the action. Room was clean and everything in the room worked fine. Beds were comfortable. Nice view from the room. Staff was very friendly and super helpful! Pool and hot tub were clean. Breakfast was good, with hot eggs, bacon or sausage, fruit, cereal, waffles every day. Some great restaurants right nearby. Only negatives I can think of were that the ice machine on our floor didn't work. The area by the pool is a bit run down. Other than that it was excellent.