Star Inn Hotel Seaworld San Antonio

Horrible people staying here. Not as advertised

We book a reservation for an evening stay at the Star Inn Hotel. When we arrived we told we had to put a $40.00 cash deposit for the room that was already paid online. Despite the site saying checking available at 3pm we arrived close to 6pm and were told our room was not finished being cleaned and it would be 10 mins. 30-40 mins later our room was finally ready after we finally located our room. The staircase to get to our room was hidden behind a gate that took us up a set of stairs that showed only two rooms. The price for the room was definitely not worth the value of the room we received. You could tell it was just heavily wiped down because the cleaning products used were very strong. I would definitely not stay there again.

Blood on blankets,key wouldn’t work!! Never again!!

Dirty bathroom, sheets with stain and dirty. Surroundings not clean and with a lot of people that do not belong to the hotel. Attached to a gas station Will not recommend for stay

The rooms were clean except the floor, we couldn't walk barefooted because the floors were really dirty. Restroom toilet was leaking on the bottom like the seal needed to be replaced

Please advertise the 40 dollar cash security deposit in the booking process. I wasn’t prepared for that.

The toilet had feces on the sides of bowl and bottom of seat. Urine & dirt between lid and tank. Food left in fridge. Water & hair in tray for ice bowl. Cellophane wrapped plastic cups had water inside the cellophane. The tables were sticky. The floor was filthy. A Clorox wipe would only do 2-3 tiles before it was black and had to be thrown away. Stains, we hope, on the bedspread. The phone didn't work. The smoke alarm was missing. We went back to office to notify 2 times and no one came to clean. And they did not offer a different room. The ceiling had dirt and dust hanging down.

The stay was terrible and way over priced for the bad room me and my family to stay in. The room wasn't ready or clean when we arrived at about 5pm or 6pm and there was flies and gnats everywhere. Never recommended that hotel to anyone and will advise people to stay away

The toilet had poop on the bowl and the bottom of seat, there was urine and dirt behind the seat, the lid had urine on it. There was part of a watermelon in the fridge. The bedside tables were sticky. The floor was so dirty that a clorox wipe would only clean 2-3 tiles before it had to be thrown away. There were stains on the bed spread (hope they were stains) The ceiling had dirt and dust bunnies hanging. There was water and hair in the tray that holds the ice bucket and the sealed plastic glasses had water inside. Twice we asked them to come clean the room and they never showed up. In addition there is a $40 cash deposit and the smoke detector is not present and the phone did not work

Overpriced for a mediocre room. Free parking was full when we arrived, luckily someone was being dropped off and we were able to park. My wife and I would not stay here again.