Hyatt Place Las Vegas at Silverton Village

Started off well, but quickly went downhill. We booked one night at this hotel, then at the last minute decided to arrive a day earlier and booked another night. When we arrived, the modern and cozy decor was appreciated. Staff was welcoming and attentive. Since we had two separate reservations, and paid extra for an upper floor room, we asked if they could combine our reservation so we would have the same room for the duration of our stay. We waited 20 minutes for them to process this, and we were assured that the room was secured for the duration of our stay. We had a top floor room with mountain views. Room was spacious and comfortable and we settled in for our two-night stay. The next morning, however, as we were headed out for the day, we were told that we would have to change rooms. We explained that all had been secured the day before by the check-in staff. We were given a lame excuse that they had a last-minute mattress change-out that needed to occur. So, we had to go back to our room, pack all of our things and move to a room on a middle floor of the hotel (again, we had paid for an upper floor). When we returned to the hotel that day, we talked with the evening staff about our frustration about what had occurred. Apologies were given, they asked who we dealt with. We asked that we at least be given some discount based on the complete lack of follow-through. Since we booked through a third-party, they couldn't offer much more than a free drink. Appreciated, but really not a resolution to the situation. Our new room had a toilet that would not flush unless you held down the handle. The heater clanked loudly every time it started up - waking us up multiple times during the night. Water pressure in the shower was barely enough to rinse out shampoo. The blinds were jammed and only went up half way. The cleaning products they use linger heavily in the room, and windows do not open to help mitigate the situation. I'm allergic to strong scents and my husband is asthmatic. The smell in the first room actually kept me from sleeping through the night. Both rooms assigned were right next to the elevator, so we constantly heard every ding of it's operation and people heading to and from their rooms. Breakfast was awful. Each morning, eggs and bacon/sausage were hammered/overcooked. In the end, a disappointing and overall exhausting experience.

The stay at this hotel was deeply unsatisfactory and failed to meet basic expectations for guest comfort and professional service. The beds were very uncomfortable, and the breakfast appeared to be of such poor quality that time was needed afterward to address urgent toilet needs in order to avoid soiling one’s clothing. These conditions are inconsistent with the minimum standards a guest should reasonably expect from a hotel. The conduct of the Asian assistant manager at the front desk was particularly troubling. Her behavior was tyrannical, boorish, and unprofessional. A hotel exists to serve its guests, and the front desk is the primary hub for check-ins, check-outs, and room assignments. When the guest inquired whether another room was available—because there was a long wait for the originally assigned room—she chastised the guest and stated that she did not know how many guests were checking out that day, despite this being one of the most basic functions of front desk operations. Another front desk agent further contributed to this negative impression by stating that she did not know whether guests had checked out because she does not “follow them.” This response appeared to be deliberate stalling, especially since all of this information should be readily accessible in the hotel’s computer system. The cumulative effect of these interactions was a sense that staff were unwilling or unable to provide fundamental guest support. The hotel is owned and operated by Silverton Casino.

Sister ate breakfast everyday and said it was delicious. Also had lunch and dinner prepared by staff. Loved the Mock Sirley Temple they prepared for her.

the only thing that I did not like was the office chair in room. Arms did not adjust.

My vehicle was parked in the designated guest parking just outside the front lobby on the night of November 21st. At some point during that night, the catalytic converter was stolen. This incident significantly impacted our short vacation celebrating my husband’s 65th birthday. We were forced to spend nearly all day Saturday locating a muffler shop and having the converter replaced at a cost of $250.73 so that we could safely drive back to Phoenix on Sunday. What was meant to be a brief and enjoyable getaway instead became stressful, costly, and time-consuming. Given that the theft occurred on hotel property—specifically in the guest parking area—I requested reimbursement of the Hyatt points I used to book our room. The general manager did nothing to assist and offered no meaningful resolution. He just emailed a generic email stating "I’m sorry that this occurred and the event impacted your stay." Brian Veideman General Manager

Great location away from the strip but not too far. Quiet and calm and great space.