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7.4 / 10 Guest Rating

TrueCost Caribbean Paradise

Calle Aruba, Punta Cana, La Altagracia, 23000, Punta Cana, DO

TrueCost Caribbean Paradise - main view

About the Property

Luxurious Spa and Recreational Activities
Indulge in relaxing massages at our spa and unwind by the outdoor pool after a blissful day at the private beach.

Dining and Entertainment
Savor delicious cuisine at Kat's Corner or choose from two beach bars and a bar/lounge. Enjoy room service, a coffee shop, and a complimentary cooked-to-order breakfast daily.

Convenient Amenities and Services
Benefit from complimentary Wi-Fi, babysitting services, a casino shuttle, and express check-out. Take advantage of the 24-hour front desk, airport shuttle, and free self-parking.

To book your stay at TrueCost Caribbean Paradise and experience luxury and convenience in Punta Cana, visit our website now!

Facilities & Amenities

Free breakfast
Full-service spa
Health or beauty spa nearby
Express check-out
Clubhouse
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Reservations are required for golf tee times. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. No pets and no service animals are allowed at this property. This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

7.4
Very Good43 verified reviews

Categories

Cleanliness9.6
Location9.8
Service9.2
Facilities9.0
Value for money8.9
Comfort9.5

Select topics to read reviews

K
Kari
Verified booking
Standard Room
Stayed in Jan 30, 2025

"Terrible service"

2.0

Don't even know where to start, but a few things: Tried to get contact with the hotel one month before arrival, but no answer on my e-mail. It was almost impossible to find the hotel since the name was something totally different than what was listed on hotels.com. No toilet paper and when I went to the reception I got some without a word from the staff. Most annoying was the lack of service what so ever.

Helpful?
M
Mathieu
Verified booking
Standard Room
Stayed in Jan 29, 2025

"Not recommended"

4.0

We didn’t get the room we paid for. Very noisy air conditioning. Absolutely no interest to help us at front desk. Definitely not recommended

Helpful?
S
Sandra
Verified booking
family
Standard Room
Stayed in Jan 5, 2025

"Good"

2.0

This is a very terrible stay. To start off we had arranged a driver with the hotel to pick us up and no one was there. No one was there during check-in, we had to wait over an hour to get in. They didn’t give us the wifi to our room. The place was very old, the doors didn’t work, the shower head was not working. The ladies in the front where very rude. This has been the worst experience ever. I do not recommend this hotel. Save your money.

Helpful?
D
Darwin
Verified booking
Standard Room
Stayed in Sep 3, 2024

"Excellent"

8.0

Initially, the driver was unable to find the property and had to call to get directions. Once I arrived, the receptionist was on lunch, and I had to wait 30 minutes in the heat. Once the receptionist arrived at 2 pm, I was told the room was not ready and I had to wait another hour.

Helpful?
D
Diego
Verified booking
Standard Room
Stayed in Jun 24, 2024

"WORST EXPERIENCE IN LONG TIME"

2.0

SCAM ALERT. At my arrival to the place, they did not have my reservation. After complaining and checking it (20minutes with this) they told me there were overbooking in the hotel and I had no room. After complaining of that they offered me a room in the building next to them. As I came for business I said ok, but experience was horrible. Dirty apartment. Balcony to AC machines. WiFi not working. AC not working properly. DO NOT GO.

Helpful?
K
Kerrian
Verified booking
family
Standard Room
Stayed in Jun 18, 2023

"Good"

2.0

My check in was refused by staff at this property I was left stranded in a foreign country and had to find other accommodations even though I had a confirmed reservation, that was paid for .the staff refused to talk to me or the booking agent, orbitz . She asked the driver “why did you bring them here?”Very disappointed

Helpful?
H
harutyun
Verified booking
partner
Standard Room
Stayed in Mar 28, 2023

"Good"

2.0

Very bablly received by office workers

Helpful?
J
John
Verified booking
family
Standard Room
Stayed in Mar 6, 2023

"Excellent"

8.0

This property is perfect for the location where the beach is nearby, within walking distance. The staff was lovely and the hotel gave me all the basic necessities. My only complaint is the wifi is not great. I had to use my cellular data traveler's plan, which I usually do when I go out of the country. I am glad I booked here because I got to talk to one of the locals here, who explained and treated me amazingly. I would definitely recommend visiting the gift shop right next to this hotel. The owner really has a passion for helping tourist enjoy their vacation here in the Dominican Republic to the fullest.

Helpful?
L
Lei
Verified booking
family
Standard Room
Stayed in Jan 1, 2023

"Good"

4.0

Be careful with reserving this property through Expedia. Upon arriving, I was told that Expedia did not forward the reservation to the property manager, and that there was no vacancy. It was quite nerve wracking, but the gentlemen at the front desk helped me find a place to stay.

Helpful?
N
Nahal
Verified booking
family
Standard Room
Stayed in Aug 17, 2022

"Good"

4.0

We didn’t have hot water, and bathroom got clogged! I won’t come back

Helpful?