Lemon Tree Premier Mumbai Intl. Airport

The location is convenient very close to the airport. The staff are excellent ready to assist at anytime the property is well maintained overall an excellent experience

This was my first stay at the Lemon Tree. I was pleasantly surprised! Everything was better than I anticipated. The only negatives was that the check-in was a bit hectic and could be smoother but the reception was warm and friendly. I did have trouble getting the Uber app to route to the hotel. Someone should check into this.

Room smelled like cigarettes, no actions twken, my belongings smell like cigarettes, lack of communication from management. I was stranded at airport despite giving them all pick up information twice via email. Nothing was done n we had to stay in a unhealthy room n bear expenses of cleaning all our clothes n belongings. Neither hotels.com nor hotel help us out.

Poor service. We got a room without towels and without wifi, we called the reception and they promised to take care of it in a few minutes, After 30 minutes we came to the reception because we didn't get towels and the wifi didn't work. After another 30 minutes we came the reception again because we didn’t get towels and wifi still not working. More than 1 hour after check-in we changed a room, than we got a key card that didn't work, we came to the reception again. In the new room no towels again. The name for it - poor service.

Nearness to airport is positive but service level requires improvement.

Good property. Value for mon

I was very impressed with the level of service throughout the staff, from the manager to the cleaning and laundry staff. Everybody was friendly, accommodating, cheerful and hard-working. The facility is spotless. Best of all the swimming pool has a modern filtration and hygiene system with ozone filtration that doesn't leave you smelling like chlorine after your swim. It's one of the best hotel swimming pools I've ever been in. In the restaurant, they are very accommodating to someone like me with a vegan diet. I explained my requirements, and the chefs were always happy to oblige, and they remembered those requirements over the full 6 days of my stay. The items were excellent and unusual: there were chia seeds, flax seeds, fresh dates, incredible fresh peaches, and fresh mung bean sprouts. The pineapple was always ripe and delicious. I consider this a 5+ star hotel property with a 4-star price, and a 6-star staff. My highest recommendation.

Good hotel, well behaved staff and value for money.

Used to up-to-standard, however overall quality and service is being worse. - too much mosquitoes in the room - no A/C most of the time, without any window in the room and the temperate can go up to 25.5 degree celsius (they told me “thats a backend issue and it will resume in 10mins” - obviously they are saving budget) this issue happened from the first time I stay here... - human errors: amended many times for one invoice and incorrect, send incorrect in room dinning items - miscommunications and every staff have different message to the consumers: I stayed here as usual during covid-19. I usually ask for re-heat my food service (the reasons I am not ordering from hotel restaurant is because 1.) very little choice here 2.) their cooking time as long as online food delivery service 3.) they made a lot of mistake from my orders - e.g. I order roasted half-chicken - at the end they give me 2pcs chickens fillets without notice me... etc etc) ok, so I order from other restaurant and keep part of the food in freezer (I think most of the staff very understandable and helpful) however, one restaurant manager told me no more reheat service, but other staff still helping me reheat (I can understand due to covid, they don’t accept any risky with the outside food) however, the way they communicate is mess and the restaurant manager is super rude suddenly - he is annoyed and cut my call + not call me back to solve the issue (anyway, fair to say that most of the staff here is super nice

The hotel is nice. I find everything nice accept in terms of speed & also behaviour of staff was bad. Really need to speed up as well as be polite to customer.