Casa Pancha

The property is clean and comfortable. All of the staff were friendly and helpful.

It is located on a busy street, but gets quiet later at night. Earplugs blocked out noise.

Comfortable, clean, quiet and staff were great.

The hostel has a great location and the beds are comfortable, making it an easy and convenient base for exploring the city. It’s also very easy to meet other travellers here. Overall, it feels like a safe and straightforward option for travellers who want a reliable place to stay while exploring cdmx.

Despite its stylish aesthetic, the hostel seems to prioritise appearance over service and attention to detail. The breakfast is very basic considering the price, and one morning there was practically no breakfast because they had run out of key components like fruit, which was disappointing. The pillows were the worst I encountered in Mexico — when I asked for a replacement or even a second pillow, management simply shrugged and said, “they’re all the same,” which felt unacceptable for a premium hostel. During a water outage, there was no backup plan (such as providing water gallons to flush toilets), which led to an embarrassing and unhygienic situation for a sick guest in our room. Overall, management seemed focused on maximising profits rather than investing in the small details that make a big difference, and while the hostel is safe and easy, it isn’t necessarily the best value option.

Clean and nice modern interior, good location, super nice staff

Got very warm in the rooms, no ac (which usually isn’t necessary in Mexico City as I’ve been told) and is we kept the windows open there was a lot of noise from the busy street it’s on. My plug in didn’t work so I couldn’t charge my phone in the room and they did nothing to fix it during my stay. One day, there was no running water (which they couldn’t really help), but that was very annoying. My bed was next to the toilet so I couldn’t smell it since we couldn’t flush the toilet. Was not worth the money.

Great hostel, I loved the top-floor communal space that got a LOT of sunlight. Everything was very clean. They have a various line-up of activities everyday, and a group chat you can join if you wish, so it is great for connecting with others to do things with. I was in a smaller room of 4 and never had any trouble with sound/queues/tidiness. It is in a nice leafy area of Condesa, easy to get to places by Uber or a the subway station is a short walk away.

I liked that it was mostly women travelers here and the aesthetic was lovely with all the planets and the yummy granola at breakfast.

The grey haired male manager was awful. He didn’t smile or even nod in acknowledgement of my existence my entire stay. This gave the distinct impression that he was trying to be hostile and unwelcoming. If you can’t do the small social things necessary to make guests feel welcome then you shouldn’t be in hospitality. I was also extremely concerned when I witnessed him on more than one occasion speaking incessantly for hours to the young female staff. It was not a conversation. They politely listened to his verbal torrent but considering he never stopped to see if they had anything to say in return I have to assume that they were listening because they had no other choice in the power dynamic. The manager needs to be replaced and then this place would be much more healthy, safe, and welcoming.