The Inn at Saratoga, Tapestry Collection by Hilton

My one-star deals entirely with my 10 minute interaction with the manager at checkout. But first let me describe the property. This is one of two hotels in downtown Saratoga (which is a pretty bougie, not diverse village in Silicon Valley). We wanted to stay there because it was quiet and we thought it would be a nice place to land before heading to Big Sur. The rooms are fine. The building itself is dated..ie the elevator takes FOREVER. I also would say that our room (404) was directly across from accessible doors outside, which didn't feel safe. The price was on the higher side, especially for a Hilton property which I view as a lower quality brand than Marriott or other parent brands. We paid nearly $400 for one night, off-season with only a few other guests in the hotel. I am a Marriott Ambassador, their highest level of loyalty. I am not familiar with Hilton but I am a Gold member due to my credit card status. When my wife and I checked in, the gentleman told us because of my Gold status we would get $15 each or $30 towards food & beverage for our stay. Because we are not Hilton regulars, we trusted his word. We got 2 cookies that evening ($6) and for breakfast we got 2 chia seed puddings ($18). Clearly, we were below the $30 threshold. However when we checked out, we were not given the credit but were told that the credit wasn't for the entirety of the stay and needed to be used in one event -- which was not shared with us at the time of check in. The front desk woman got her manager who may possibly be the LEAST CUSTOMER SERVICE FOCUSED, unhappy woman we have encountered in a long time. We explained what the check-in gentleman told us the night before. She immediately challenged us and told us we were wrong. She was rude, belittling and frankly just a really unpleasant human. She acted as if we were supposed to know the rules, when they were explained to us incorrectly by HER STAFF. Why is this our problem that your staff don't know how the $15 per person credit works??!! While the actual premises were overpriced and mediocre at best (empty water bottles in our room, hair on the floor, uncomfortable pillows, closet-sized fitness room, antiquated elevators), her attitude was despicable and not remotely customer service focused or kind. For the record, we were contesting less than $5. This amount was on principal, not on price. I would NEVER stay here again and I hope a regional manager or someone who understands how guests are treated by front desk staff and management leaves a strong impression. I genuinely hope that she is reminded firmly of what customer service means.

Love this gem of a hotel! It's not your typical Hilton for sure--definitely a boutique vibe. Located in the heart of Saratoga but tucked away between the downtown main street and a wooded area with a little creek. Our king size room was cozy and had a little terrace with a table and chairs for two that looks out over the creek. Very clean and the bedding, towels etc. were top notch. Staff very friendly and accommodating. The fitness room isn't much to speak of but there's lots of hiking. Looks just like the pictures. Would definitely come back!

What a romantic place to celebrate our 36th wedding anniversary. Loved the quaint decor, the luxurious bathroom with huge soaking tub, the fluffy robes and slippers, the creek side view and the oh so comfortable bed. We had cocktails on the patio during happy hour and in the morning we watched a bunch of deer playfully chase each other around while drinking coffee on the balcony. My only teeny tiny complaint is there was only 1 chair on the balcony.

Wow! Hidden gem to say the very least! Modern and classy. Upscale area boasting amazing eateries and shops that are walkable. From check in with Javier and his exceptional customer service and warm welcome to David serving a mean martini at the bar! Both employees deserve recognition for going above and beyond to make sure I felt safe and comfortable as a female solo business traveler. Parking is easy, and like I mentioned location location location! The hotel is very clean, housekeeping clearly makes sure every corner is covered! The rooms have a lovely view of the trees and creek, and made for an overall comfortable stay. I’m def going back.

Very clean, beautiful property. We stayed here on an anniversary trip to see a concert in the area. Would definitely stay again! My only complaint is that our room wasn't ready on time, and they didn't have a bartended on staff for another few hours. I'd suggest they train their front desk staff to serve beer and wine only during these times - they could make some extra money that way!

We had a two night stay here as we wanted to stay in the Silicon Valley area while touring around California. We picked Saratoga as I had fond memories of it being a nice little town. I had booked King Bed with Balcony room on a points and money mix, but as I didn't have that many points left, it still cost us over $300 per night. The hotel is behind the main road through town, Big Basin Hwy, which leads up into the hills towards Skyline Blvd. The car park is just down the hill on 4th Street. The hotel, being a Tapestry Collection, is clean and modern and being set back from the main road, is very quiet. Check in was pretty seamless and we were assigned room 409 on the top floor. The lift was one of the slowest ever, but no big deal, as there were not that many floors. The corridors had a beautiful smell to them, which adds to the feel of the hotel. The room was very big, both the living area and the bathroom. The balcony was too small to make any particular use of. There is a restaurant bar on the ground floor, and they serve great cocktails and even had a happy hour. Breakfast is also served there and is a mix of a small but good quality buffet and some made to oder options. All in all I would say that the hotel is very good, but would say that it doesn't quite feel worth the cost.

Beautiful spacious room. I loved that the bathroom had two sink areas, the little balcony was really sweet too.