Courtyard by Marriott Grand Rapids Airport

This courtyard lacked maintenance. Room number tags were all blue-taped. There’s no USB charging . Bathroom looked old. 2 of the 3 bottle holders (shampoo, conditioner and body wash) were off the wall. No bottled water was provided, but front desk staff would give you one upon request. My coworker’s room had a broken curtain . Gym looked decent from the outside. The hotel cafe was closed for the 2 mornings I stayed at the hotel as the cafe staff decided not to show up at work. I was planning to grab breakfast there before my scheduled Uber pick up. It’s so inconvenient as it’s too late to cancel my Uber pick up by the time I got to the cafe in the morning. The only reason I gave 3 stars in this review is that their front desk staff were very friendly and helpful.

Also smelled good as walking in and through the hotel. Loved it

My plane was delayed a day due to a snow storm. The staff were willing to book me another night at my original night's discounted rate. That was very kind of them. We appreciated that.

The staff was nothing short of amazing! I didn't have one unpleasant staff member that I had encountered

Our room did seem to have a sewer smell.

It was fine for a one night stay they were making improvements so there was wet paint signs in places

Good nice hotel

The room was beautiful & clean! The staff was friendly and helpful! Will recommend & definitely return!

Property is dated and is in need of an update. Lobby area is comfortable and cozy. As for the bar and restaurant. Beverage and food choices were very limited as the bartender told me they were out of very common brands of liquor and food items. Lack of property maintenance appears when entering the elevator. Elevator doors have multiple layers of paint, baseboard are beat up, and appear lifts seem to be on their last leg. Rooms are standard size but extremely dirty. If you like a larger television this property is not for you. Notice the property doesn't list television size on their webpage as my room was a 22 inch flatscreen. Carpet in rooms will undoubtably stain your socks. Moldy shower and dirty bathroom area made for an unpleasant stay. I am an "Ambassador Elite" member, not that it benefited me at this property, but I am a good judge of properties to avoid. This is definitely a property to avoid.

Friendly staff , great location.. too many options for shopping and restaurants

Shower pressure is not great