Heritage Inn & Suites The Woodlands, Trademark by Wyndham

We checked in on the later side but the lady that helped us was friendly, informative, quick and helpful! She made check in a breeze. She also had no shortage of recommendations for late night dinner spots, we opted for House of Pies (think Marie Calendar's). When we finally got to our room, it was clean and cool (it was 95 degrees with what felt like 90% humidity). Everything we needed was available, more than enough room for myself and coworker. The beds were comfortable, the shower had great water pressure and no shortage of hot water. The towels were your typical hotel towels, but they worked! We got up early and hit the free breakfast. Bisciut and gravy, sausage links, country potato's and scrambled eggs were the hot items. They also had bagels and bread with assorted jams, jelly and cream cheese. Ceral and breakfast fruits were also available. Coffee, milk and juice was there as well. Some visitors made a plate and headed back to their room, we opted to dine in the spacious dining area. Check out was a breeze! This was my second time staying here and when I come back I'll stay here again! For what its worth, we only stayed one night.

Great overall experience! Staff was friendly and service was exceptional.

Nice location. The breakfast was really good. Bedsheets seemed old and well used. Stairways smelled musty.

We stayed 2 nights at this location and I think I expected a little more from the property vs what the pics and description described. It’s a little outdated but the front desk staff were very nice and the beds were comfortable and clean. The pool needs some attention but the breakfast was good. BUT 3 trucks were broken into Friday night of our stay. There are no cameras, no security and hotel staff offered zero assistance. Probably wouldn’t stay here again just because of that

It is nice and comfortable and in a great location especially to any need or want tou have

We paid for one room for one night (August 1st) up front using hotels.com. We then gave a credit card when we checked in for incidentals. The hotel then charged us TWICE for the room when we checked in on August 1st without us knowing. So now we’ve paid for one room, three separate times. On August 6th, we realize we have been charged twice more so we call the hotel at about 5:20PM. The woman at the front desk that answers shocks us by actually being rude to us and saying not to worry about it because we were refunded on August 2nd. We tell her that’s not what’s reflected on our account and were we refunded twice because we were insanely charged twice…she then rudely AGAIN she says Well call your bank then. There was ZERO accountability for the hotel charging us two additional times. She was rude from the moment we started talking, she appeared annoyed with us for having the nerve to inquire as to why we paid for a hotel room three times. All it would’ve taken was an acknowledgment that paying for a room three times was crappy…or even just a basic apology for what happened…I couldn’t believe how rude she was from the first moment when we were the ones that got the short end of every stick. She was unprofessional and should not be in any client facing position. Not only will we never stay at any Heritage Inn ever again, we will advise our friends and family to not trust the service at this establishment either. Unbelievable.

Well priced, great location next to multiple restaurants as well as the mall and the Woodlands Pavilion .Easy check in with very pleasant staff.Room was a great size, A/C was very cold not noisy. My room was on the 5th floor towards the front of the building . If you are a light sleeper there was noise from the freeway not horrible but in the background. Ask for a room in the back. Breakfast standard fare and a pancake machine.Appreciated the de caf coffee too.Room had a fridge,microwave and a coffee machine.Did not visit the pool.Only complaint the water temperature in the shower not hot warm at best.Appreciated the Handicap parking space so close to the front door with a ramped sidewalk if needed.

Was pretty good for the price . Wish the pancake machine would have been working .

Great location in Woodlands although a bit tricky to find first time.....only one way in and out. Breakfast was standard hotel fare. Pool was nice, beds were comfy, very quiet and peaceful. With this location you are only minutes from several restaurants and shopping sites. We will stay here again.

Several vehicles broken into, apparently this is an ongoing issue because when I asked for tape and trash bag, it was already sitting under the front desk. Front desk personnel didn’t even care untill we walked through the parking lot and found others broke into, THEN he walked out to assess situation. No cameras either. Fridge was filthy, pool was cloudy and several of our friends that also rented for my 50th birthday refused to get in the pool. Also hot tub was broke even after I asked if it was in working order before booking AND check in.