Collection O GHC Near Penang Street Art Formerly Queen City Hotel

Indian restaurant around the corner

Staff at reception was not very nice. Tried to charge us again even though we paid with booking.com when booked the room. The rooms were dirty and smelled like smoke. There were cockroches and ants in the room. We were sitting in the bed and literally ants would walk over you. Loads of hair and Toothpaste marks from guests before. Just bad. One of the worst places I've ever stayed at and I traveled quiet a lot.

Highly recommended hotel in a superb location in the heart of the colonial district of George Town. As the hotel is in Little India, opposite the famous Sri Mahamariamman temple, you'll not be in any difficulty finding somewhere to grab a bite. Considering the higher prices of most hotels in the heart of George Town this provides good value for money. Although the entrance is rather ugly and dirty (rubbish discarded around the ground floor sign and in the entrance corridor) and a dodgy looking lift, once you enter your room you'll be pleasantly surprised. My room consisted of two queen sized beds (I was travelling solo), was spacious and modern, contained a decent ensuite bathroom, had lots of storage space and was overall clean. The air con and wifi was effective, and with a TV and kettle all my basic needs were met. Also, really quiet. Wati, the night receptionist, was lovely: friendly and always with a smile. Can't say much positivity about the day receptionist.

When I first checked in there was some confusion wether my booking (via booking.com) had paid the obligatory tourist tax—I wasn't sure, just assumed all taxes/charges were included in what I paid booking.com. As I was staying 15 nights I ended up having to pay in cash RM150 (£27), only to discover the next day my booking.com email confirmation said the tourist tax was included in the price I paid. When I mentioned this to reception the next day they immediately refunded me the RM150 tourist tax: however, I feel the hotel should know whether a foreign tourist has already paid the tourist tax when booking via one of the big hotel booking companies. I shouldn't have to know the ins and outs of my booking. If I hadn't properly checked my email confirmation I would have ended up paying the tourist tax twice (over £50!)! Only gripe about my room when I first entered was one of the towels (out of two) was revoltingly dirty (brown in places!); I can't fathom how they could leave this utterly dirty and stained towel for a new guest!!!

Great location and good value for money spent

Smells like smoke everywhere

Near to the bus station

Mold on the walls, leaking celling, noises in the corridor, smelly AC

NIL

Hardly find a parking spot around the hotel.