Extended Stay America Select Suites - Greenville - Airport

There was multiple roaches in my room and the room had a nasty smell

I booked a room. HUGE MISTAKE. I Arrived to find a bunch of people who were drunk or on drugs hanging around out front. The property is poorly lit which made it worse. Uneasy feeling walking in to say the least. One of the drunken druggies let me inside. The desk was closed at 10. A metal slide down was pulled down and locked. There is no lobby with chairs or welcoming entrance..just a counter with a metal slide down and a trash can. I had to knock on a side door in the hall that the inebriated man showed me. Who was erratic and upset as he wanted another key (not sure why) The hall we were on smelled heavily of Marijuana. A man named Truman that worked there came out. He checked me in and offered to help me get my bags since I had to go back out where the large group of lingering people were hanging out. I grabbed my bag and the worker walked me up to my room to make sure I got there safe. As two men without shirts were walking in and out watching me. There were what appeared to be druggies... walking around everywhere. Up and down halls. It was a scary atmosphere. A woman on the elevator who was clearly on something, talking to herself and laughing at nothing. Im not even sure she knew I was in there with her. Which, I wish I wasnt. I get in my room which smelled strongly of cigarette smoke. I went to lock the door and the deadbolt wouldn't go in the hole to lock and the latch had been kicked in and screwed back in another location. Being I was by myself, I absolutely wanted a deadbolt and the one there didnt work. I tried calling the front desk, but no answer. I walked back down, knocked on that door and I told the worker about the broken lock. He came up to the room and couldn't get it to work either. He told me to wait there and he would see if there was another room. He came back 20 min later to take me to another room. I realized after he left the second room, how dirty the room was and how the carpet was ripped up.

Clean quiet

Cockroaches , dirty room and no customer service

There were zero food or coffee options, but the bed was comfortable.

Everything was extraordinary