Springhill Suites by Marriott Colorado Springs North/Air Force Academy

Nothing. Beyond disgusting hotel! Wish I would have known before hand because I was traveling with my 11 month old baby and this was not clean for children. Springhill and suites has always been my go-to hotel and I have always enjoyed my stay and given them a 5 star review. This hotel, however, is receiving a 1 star from me for being unsanitary, disrespectful, and for the unpleasant experience during my stay.

Shortly after I checked in, another guest spilled seeds in the hallway next to my room and this mess occurred on a Friday and was still there when I checked out on Monday. Not once did I hear or see a vacuum during my stay. In addition, on Saturday night there was a spill from down the hall to the staff only room and still was there Monday morning! Looking closer at my room, there was crumbs in the pull out bed, oil residue on the door, dirty white marks and food stains on the sofa, food stuck between the white drawers and desk, the shower had green residue at the bottom of the shower door, hair on the walls of the shower, and there was black stuff all over the drain. Not to the mention, the incredibly rude who clearly saw that I had a baby with me and not once did they offer me a high chair (so I didn’t think they had one. A hotel guest saw one hidden under the bar counter and brought it over to me, which I used the last day of my stay. The high chair was absolutely filthy with food stuck to it. Underneath the seats to eat breakfast was filled with crumbs dirt and grime- looked like it hadn’t been swept or mopped at all. The mattress was not on the bed frame and made the frame stick out farther than the mattress. This was a tripping hazard and very dangerous and unsafe for my 11 month old who should have been able to walk around freely without me worrying of his safety and falling on that sharp frame corner. Oh! Also, they had spoiled chocolate milk at breakfast and I overheard other guests saying the same thing as well. Last but not least, I noticed a charge of $150 on my card and called up about it and was told there was a $50 incidental each day and have yet to see it credited back on my card. I saw another charge of $120 and then it was put back on my card which I still don’t know what that is for and why?!

Terrible! They canceled my room after it was all paid for!!

So dissapointed