SpringHill Suites by Marriott Springfield North

friendly staff, clean, great location for our needs

picky about bed, good but not excellent, pillows are useless, skins drained very slowly

The room we had, had significant water damage on the ceiling and looked like it could potentially be unsafe but the entire property was great otherwise. I took pictures because it was sketchy if there would be issues with the ceiling. Room was actually really clean otherwise

I liked this hotel. It was on the back end of our 6,000 mile trip. This hotel was great! They sold out our room that was we booked in February, but the desk lady was great. My only complaint was parking. It was difficult to find a spot. Vehicles with trailers took up 5-7 spots because of how they parked. I think this needs to be addressed somehow because there were only like 3 spots left and cars parked in places that weren’t even spots. However great hotel.

nothing

everything

The front desk staff was amazing. The pool was closed when we arrived, and that was the big reason we stayed there instead of our usual hotel, whose pool was closed as well(we knew in advance of making reservations). The woman at the front desk that first evening told us we could use the pool at their sister hotel. It wasn't an ideal situation, but it worked for our kids who seem to live for the pools at hotels! We also had some issues with our a/c unit in our room. The first night, it was warm, and the second night, we froze! Emma was on duty at the front desk and started working on getting the problem solved. She ended up moving us to another room for our last two nights and giving us some compensation for the troubles we had run into. Kudos to Emma! No problems in our 2nd room!

Not having an open pool there on the premises was a bit of an annoyance since that's the reason we stayed there, but Springhill made it work for us. The only other inconvenience I had was when I arrived in the dining room one morning about 20 minutes before serving was over. Most of the hot food was gone, and none was brought out to replace it. They did have oatmeal, so that was good enough for me. Most places keep the food coming while the dining room is open, so I thought this was a bit unusual. The rest of my family came down a few minutes earlier and had gotten what they needed, so I wasn't going to complain since there were still a few things available. All in all, it was a good visit, and we were taken care of well!

Very nice accommodation.