Crowne Plaza Houston Galleria Area by IHG

Visited for a local event. Hotel was festive, well maintained, in a safe area and lively. Staff and patrons were kind and helpful. Rooms were exquisitely tailored and spacious for there costs. The wife and I had such a grate time we have already made plans to return and stay in this exact hotel because we saw the value in everything.

Staff and courteous

Breakfast not fresh food reheated from previous day

Nice property but lack of response from staff really sucks

Truck was broken into even though they have a gate and a security guard. Not safe

Great customer service by the hotel staff overall , rooms clean and neat, great access to malls and highways. Looking forward to staying again.

The location is very easy to access. Parking is good. Nice big rooms

Nothing bad to report

It was clean and convenient to the animal hospital.

It was noisy. I believe we were sharing the 3rd floor with a Brazilian soccer team and they were loud.

Great breakfast

Small room

The whole place was clean, the lobby smelled nice, and the staff was friendly and helpful.

N/a

Upon checking in, I was pleasantly surprised the minute I walked into the beautiful lobby. It had been completely renovated and updated. It was breathtaking.!! I find it so heartwarming that they even remembered me from a previous visit… the staff here are always so sweet and accommodating. You could not ask for a better location. The hallways everything has been redone upon entering my room. Everything was modern and sparkling, clean with comfortable linens and very soft towels. I can’t believe I’m even writing a review before I’ve even completed my first night. I was not taken back by this property and how the renovations have elevated it that much. I absolutely love all of the tiny details, even like the plug-ins that have different outlets for different cords, such detail was put into this renovation. I already cannot wait to complete my visit and return.