Comfort Inn Savannah Midtown

The location and the big rooms.

The elevator was out of order. I had stayed at this hotel before and it seemed to be in better shape in 2019 than now.

Face to face customer service

My mother is partially paralyzed on her left side and needed a handicap room. Email stated request approved for the room. When we got there the only room available was on third floor and the elevator was out of service

The location was close to everything and convenient

I was traveling with my elderly father who is currently in home hospice and when we got there they had no accessible room available and the elevator was broken so we had to carry him up 14 stairs. The night clerk suggested we only charge one night of the two we reserved so we could see if a new room was available in the morning. They did switch us and we moved downstairs to a suitable room, however the clerk did not enter the change in correctly and at 5:00 pm we were literally kicked out of the room and the hotel and told we were in the wrong and because it was Saint Patrick’s day we had no choice but to drive back home that evening which was a 6 hour drive.

Breakfast was very limited. Cereal, eggs, and make your own waffles. Just wasn´t anything good to choose from. The room was okay, but there was a lot of mildew in the bathroom from there not being a fan to get the moisture out.

When I came to check-in, it was after the check-in time and when I walked in the guy at the desk didn't ask my name or anything he just said can you just give me like 15 minutes. I honestly thought that he was joking. So l went and sat in my car and waited. When I came back in, a different guy asked my name and I told him. He said, are you sure you´re at the right place. I said yes! He said well you ´ re not going to be happy. He couldn't find my reservation so I showed it to him on my phone. Also, half of the payment had already been taken out of my account. He finally found it, but it took a while. The elevator was also broken so we had to carry all of our luggage up to the 2nd floor and from my understanding, it had been broken for a while. Also, the pool was drained almost completely and was green with a chair just sitting in the middle of the pool.

It was a pleasant experience staying in Confort Inn Savannah.

It wasn't far from stores that I like and the front desk guy was amazing.

The elevators wasn't working the pool wasn't working and I couldn't get extra blankets for my bed the covers was thin to sleep up under and there wasn't any tissue in the room.

Didn't have time to eat there

I did not stay as they cancelled my stay and still waiting on my refund. The gentleman at the front desk was very rude and asked if I wanted him to pull a room out his back pocket