Comfort Suites University Las Cruces

The staff was excellent! Very kind, and helpful. The gentlemen that checked me in knew I had been on the road for hours and because I arrived way after midnight, he truly made the check-in quick and painless. The hotel is in much need of repair. I don't mind it being dated, but ice machines do not work, the elevator carpet was peeling up and nasty, and my room was not clean. The do not disturb sign was under the counter in the bathroom, which obviously had not been swept, and the sink was nasty. I had stayed at this hotel before, but things have really gone downhill since my last stay.

Best part was the staff. They were short handed but friendly and helpful. Everything was broken down - exercise equipment, ice machine, waffle dispenser. Elevator floor dirty. First room was very dirty with peeling paint and water damage in the bathroom. Second bathroom had hair left in the shower.

Lots of families stayed and waffle mix ran out. Front desk said it takes an hour and there was only an hour left for breakfast so they wouldn’t make any. Ran out of coffee cups. Cockroach found in the Room in the morning. Check-in was smooth and friendly.

Hotel was not what was expected. Front desk clerk was unfriendly, faucet in bathroom continually ran, tv would make loud popping noises and turn screen off, but then randomly come back on. Very outdated

Everything was good up until breakfast. Ran out of waffle mix and coffee cups an hour or more before breakfast was over. Lady up front refused to add more. She said it would take 90 minutes to do waffle batter. Lots of guests were complaining amongst themselves.

Great location. HORRIBLE condition. Dirty, pool was broken, breakfast dining hall was not monitored so everything was out and we had to sit and wait for them to get food in the dining room at 9am. Fine to sleep but don’t expect much else. Wouldn’t stay again or recommend.

The front desk Receptionist on duty (pm for 3/5/25) was so polite and patient. Her customer service was excellent!

This property is very outdated, everything in the room is falling apart. They do have cockroaches, the bedsheets are dirty, the rooms look like they aren’t properly cleaned. Visible dirt and grime everywhere. The walls are very thin, you could hear everything from above and next door.

Staff was great, hotel was quiet, and breakfast was good. Will stay again.

Tried booking a trip to check in that night and hotels.com app booked it for the following day. Immediately contacted support and they refused to refund my stay even though it was a glitch in the app. very disappointed would not stay at this property again. We ended up booking through the front desk as we were traveling and needed to sleep from a long days travel.