Spark by Hilton Salem East Electric Road

Clean and comfortable.

Nothing

The breakfast was the same thing every day

Different kinds of breakfast at a least every order and taste not everyday the same thing

The staff was great! Friendly and helpful.

The carpet was stained and crunchy in spots and my curtains were stained. The tv was dated so were the channels.

Everything

Phone didn’t work in room and smelt like cigarettes

The staff was very friendly. Check in was a breeze. Location is nice.

The bed was hard as a brick. The paint was peeling in the room 321. Every plug on the lamps in the room were not useable to charge devices. Those plugs are slam wore out. The T.V in the room had a horrible picture quality and the cable channels listed on the provided channel guide did not match the actual small amount of channels avaliable. Example it stated HBO was an option, it was not. The ice machine on the 3rd floor didn't work. Also the coffee provided durring breakfast tasted like brown water. Hope these will be addressed by the property owner.

location

Rooms not really clean. Musty smell

Location and staff well front desk was good.

The room had dust cobwebs everywhere ceiling all over curtains, paint falling off ceiling in bathroom ,toilet runs none stop. Food was under the bed and table, the toilet paper holder was under sink and floor nasty.

THE FRONT DESK EMPLOYEES, BOTH DAYS WERE 10/10 VERY POLITE, FRIENDLY AND HELPFUL.. The lady working the breakfast buffet was very sweet and helpful also. I only dealt with one housekeeper when I had to get trash bags but she was also very friendly. The staff there are the ONLY reason I gave ANY stars.

The entire hotel was dirty, trash all in the hallways, food and crumbs on the couch in the lobby. There was a blood spot on our blanket. Some of our towels and washcloths were also dirty and had to be switched out. When we folded out the pullout sofa there was what looked like broken acorns or some sort of foilage all over it. There were hairs all in the beds and hanging from the blow dryer. We had to buy cleaner and disinfectant spray to clean the entire room. The towel bar in the shower was missing, so it was just two nasty looking open holes in the shower wall. Our kids basketball team stayed on the 3rd floor above us, their rooms were the same... also, when we arrived and the entirety of the stay the entire third floor was a cloud of weed smoke even though all of the rooms are nonsmoking. The view from our window was of their courtyard area where the pool is.... there were probably about fifteen dressers or nightstands and lamps thrown around outside and about 40 mattresses just sitting outside that I assume they were going to bring back in and use when they finished the renovation on the first floor..... I'm sure at that point they will be full of mice and other rodents. Whoever owns this hotel obviously is not concerned with having return guests.