Quality Inn & Suites Denver Airport - Gateway Park

staff tried to come into our room before 11 AM checkout; my partner was changing and they didn't even announce themselves

The worst place to stay in the world.

Good

Love that you guys have a pool and you are so awesome

I like the shuttle to airport and the part and stay

Carpets were dirty. Trash containers by the entry doors full.

While the hotel is well-located and has the potential to be an excellent property, it is managed very poorly. We stayed in a double queen suite. The view was nice, but the interior of the windows was filthy with a film of sticky residue. I asked the front desk to have they windows cleaned, even offered to clean them myself--there was a promise but no delivery over the 4 days of our stay. The floor of the gym is disgustingly dirty, the "jacuzzi" was never heated. pool water very murky and looked uninviting. The coffee maker didnt work--requested a replacement. Again, promised, but no delivery. One of the bedside lampshades was torn. For the price, this was a very disappointing stay. The breakfast was good, as was the airport shuttle. That's why I gave a "2" rather than a "1" score. We wont be back.

We were forced to stay at this hotel after Frontier Airlines delayed our flight and only covered one night. My husband and I decided to pay for the second night ourselves rather than moving hotels. At check-in, the receptionist made a mistake with the reservation, pulling up someone else’s name. We provided the Frontier confirmation code, and after some confusion, she corrected it and processed our payment. I clearly requested a receipt for the extra night. The following night, when we returned around 11:00 pm, our key cards didn’t work. After my husband got them reactivated at the front desk, we entered the room — but just one minute later the receptionist came knocking, claiming the room was supposed to be empty. Even after my husband explained what had happened the day before, she insisted that there was no payment and that the room should be vacant. Only when my husband showed her the credit card statement on his phone proving the charge did she finally call someone. After that call, she asked, “Are you Monica?” I said yes, and then she simply turned around and left. At that point, I demanded an apology, but she never offered one. This was absolutely unacceptable. The staff not only failed to verify information internally before disturbing us, but also insisted we had not paid and treated us as if we had no right to be in the room. Being forced to prove payment in the middle of the night, and then receiving no apology at all, was humiliating and stressful. I would never recommend this hotel. Poor management, untrained staff, and zero accountability ruined what little rest we were hoping to get.

Hot tub was broke and terrible breakfast and under our bed was trash that wasnt ours ,stains on carpet

The rooms were not very clean and my 5 yr old son was creeped out by little black bugs everywhere blankets were severely stained and the couches looked like there were blood stains on them