Four Seasons Hotel Atlanta

We stayed at Four Seasons Atlanta, in a quieter part of Midtown near the Arts Center. If you are used to the Four Seasons brand, I would suggest adjusting your expectations here. The service and overall welcome are quite different from other Four Seasons hotels we have experienced. The welcome and interactions were a mix of warmth and friendliness, but not consistent. Uniforms ranged from impeccable to looking like they had been slept in. On arrival, instead of bags being whisked away as you might expect, we were asked if we wanted help. Being British we politely declined, but usually we would never be put in that situation at a Four Seasons. The reception and entrance hall look more like an older three-star city hotel, with a vaulted marble ceiling and small chandelier. Some new furniture and carpets have been added, but it feels more like a quick cosmetic fix against an outdated backdrop. The room, however, was very nice. We stayed in a balcony suite, which was more a room with a large balcony than a true suite, but it was well appointed, comfortable and worked fine for a few days. A welcome note and amenity were a nice touch. We did have an issue with the shower, it was damaged and sprayed water everywhere when turned on. It was replaced quickly, but this is something that should have been noticed beforehand. Additional hangers we requested also took chasing. Breakfast was a highlight. The restaurant feels modern and fresh, and service was excellent with the same attentive waitress each morning. One of us used the spa and enjoyed the treatment, though the pool area felt more like a leisure centre with a few luxury touches. It needs more investment to match expectations. The hotel also feels more like a place people go to be seen. That may come down to pricing not being quite right or a lack of gatekeeping. Whatever the reason, it isn’t managed well and the groups that come in tend to take over, creating a very different atmosphere from other Four Seasons properties. One evening an event completely dominated the entrance. Our taxi couldn’t get in as the driveway was full with cars waiting for valet parking, and we ended up being dropped down the road and walking in. Not impossible, but not the level of service expected. Overall, this hotel does not reflect the Four Seasons brand at its best. If this had been our first Four Seasons, we would have placed the brand firmly in the mid-range four-star category.

Always stay here when in Atl. The restaurant staff, valet team, and others are always so welcoming. They remember all of my details like where my kids attend college, what year in school, where I’m traveling from, drink preference…it’s like visiting friends. There are many less expensive lodging options, but when familiarity, comfort, safety, and attentiveness are of utmost importance, Four Seasons ATL is without peer in the market.

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From the moment I checked in with Shatara, she greeted me warmly and even recognize my birthday that was coming up. Escorted me to the elevators and gave me a brief overview of the property. Next follow Jamal at the pool/spa. He was extremely attentive and even made sure my service at the pool was a 10 out of 10. Michael, Braie and Sam at the Spa were pleasant and their smiles were contagious. The spa is highly recommended as I am an avid Spa goer ( and a little picky ;) the restaurant was also 10 out of 10 sparking French fairies. I was here for business, but they also made it pleasurablefor my stay. Customer service is 10 out of 10 here and I highly recommend and will be back! Thank you four seasons Atlanta!

Hotel staff is AMAZING and the hospitality was second to none. Room was clean, modern, and cozy. Not to mention once we arrived in the room, the ice bucket was already prefilled with fresh ice. The hotel staff was exceptional! From the Bellman, reception, and room service. All attendants were extremely professional, easy to talk to, and paid attention to detail. Would absolutely stay here again!

Very nice and fancy

The iron you guys just need to place a regular iron in the rooms

Loved the staff

We traveled from MI and were able to check in early which was very nice. We will be back. Great hotel. We love it.

Best luxury hotel in Atlanta

This is probably the 'oldest' Four Seasons hotel I've ever been to...The hotel definitely needs to invest in replacing the furniture and room equipment. It's all very worn, as if from a previous era. But they have a good spa area.