AmericInn by Wyndham Memphis East

There was a $50 cash deposit required, that is not mentioned in booking. There was no breakfast available, kitchen was closed. The rooms were not clean and there was no hot water! Had to change rooms 3 times before we got an acceptable clean room with hot water! The clerk at the desk was very nice and apologetic and tried to make it right. She advised, she would let her manager know of the unclean conditions. They were remodeling and looked like it could be better in the future. Was a relatively inexpensive room, but still, no excuse for the dirty conditions! Would not stay again!

Unsafe and unsanitary. There was urine in and on the toilet, dead bugs on the floor, cigarette burns in the bedding, the air conditioner didn't work and it was 100 degrees with high humidity, the smoke alarm was ripped from the ceiling and the wires were hanging out, it smelled like weed and garbage. There was dog food in the floor in the hallway. There were sex workers and drug dealers in the parking lot. The only plus was the clerk was willing to give a refund without a hassle so we could leave immediately.

Imagine walk in and immediately get told by staff “ we are not responsible for any loss “ then call to request a refund/cancellation only to be told by some guy “call later bye” !!

My towels was stained day after day no clean towels at all!!!! They put us in a noisy room pet friendly room all while the hallway smelled of weed loudly and the room in front of ours room the guy was playing his music at 4 o clock in the morning. I’m usually at work by this time but on my off day to be woken up by loud music is crazy

Not as advertised. Broke glass upon arrival. Room was not the one we reserved. No complimentary breakfast as advertised. Pool hours were posted wrong. Pool very murky and way too much chlorine. Had to ask for a box fan because thermostat was broke.

The staff member when we checked in was super rude. There’s also a required $50 cash deposit that wasn’t mentioned. There isn’t even an atm on the property. We had to cross the street and stand with a bunch of people that were literally tweaking. The staff member kept repeatedly saying no smoking after we already confirmed we understood a few times.

I love the warm welcome i get wen i visit Its my favorite hotel in this area. Been coming here for about 3 yrs or more

Upon my arrival the line was ridiculously long. The staff was talking to several people at once. When I got to the front desk, he stopped helping me to help someone else out that was behind me. There was a couple arguing in the lobby and another couple came into the hotel to let the staff know that they were involved in a hit and run in the parking lot. There was also a couple sitting in the lobby complaining about the air conditioning in their room and asked if they could switch to another available room. The man at the front desk said “it should be working. You can increase or decrease the temperature but if not then I can’t do anything about that.” The staff was absolutely terrible. There was a lot of commotion in the lobby and I will not be booking with this hotel anymore.

The refrigerator in my room required defrosting, and I had to chip away the ice to ensure the door closed properly. Additionally, the internet connection was not user-friendly. Despite being advertised during booking, breakfast was neither available nor mentioned upon check-in. Lastly, the lobby entrance had a noticeable odor upon entering.

The stay was horrible! The beds had cigarette burns in the sheets and bedding. Everything was broken. The hot tub the gate the door. No breakfast because the kitchen was broken. I will never stay here again total waste of money. The pool was filthy. They also want to charge a $50 ciggarette deposit but everything smells like smoke.