SpringHill Suites Cincinnati North Forest Park

This hotel is filthy. There were roaches in my room. I was offered no recourse and was told by Rebecca that they were “sold out.” I requested a full refund for what I had paid up front, but was told I had one hour to do so since their systems would be turning over to the next day. So to get my money back from your roach infested hotel I had to first figure out which hotel I could move to then pack up me and my two children to move all within the midnight hour. There wasn’t even maintenance or housekeeping on duty to change the sheets or spray. The extra towels and pillows I asked for on the app at check in never made it to my room. After calling several times for those to no avail I went downstairs and got them myself which was like pulling teeth. Elevator loud and slow. None of the sockets work, bring your own wireless phone charger! Unless you are an exterminator or electrician, believe the other reviews and go stay somewhere else!

The staff was helpful and pleasant

Filthy and smelled. Asked for 3 different rooms due to dead bugs, smell of urine coming from air conditioner, hair on floor and sink, and dirt

Great location, staff was very respectful, love it. Would stay again thank you

Only Ithing I didn't' like was one washer and one dryer but everything else was excellent 👍

Easy highway access

Room could of been cleaner. Mold on bathroom ceiling. No exhaust fan in the bathroom. Couldn't connect to wifi in the room.

The breakfast was good

There was no internet through our entire 3 night stay,. We had to call the internet security team ourselves (over 1hr of calltime over multiple calls) to fix it instead of the hotel staff doing that,. And it still wasn't fixed by the end of our trip. Very disappointed.

Very special

Nothing

The hotel was sufficient, meaning mediocre for sleeping and showering. No soap at the bathroom sink, yet there was a soap dish. Shower curtain wasn’t great. Choices were to soak the floor or soak the fabric shower curtain; no curtain liner. Room wasn’t fully clean. Disappointed with the overall experience especially since it was rated well.