Mercure Nice Centre Grimaldi

Hotel was fine. Clean and functional. Great area, close to everything. Some staff were lovely with exception of a couple. One in particular was unhelpful and quite unpleasant. Long ponytail, unsmiling. Also if organizing for a taxi to train station, specify you want a taxi. This particular women ordered us a private driver who charged a ridiculous amount of money for the ten minute drive. He had no meter and ripped us off!! Hotel should look into these drivers and staff should not call them. Next time we will use BOLT!!!

Room good, Staff very nice.

Noise from loading and unloading goods for store next door, in the middle of the night, very night between 5 and 7 in the morning. The noise woke us upp every morgning

Friendly staff and helpful.

Nothing

Stayed for 3 nights with my mum. We arrived super early and were able to leave our luggage and were directed to a bathroom where we could change and refresh. Came back later to check in which was super quick. Room was on the 3rd floor. It was spotless so we were really pleased. The room was well equipped with everything you would need - plenty of storage, fridge, safe (free), strong wifi. Loved the refillable water bottles and glasses although our cleaner took our glasses one day and didn't return them. There was no issue however as they have plenty of glasses you can take by the water refill machine. Bed is super comfortable, one of the best I have slept in. We had no issues with noise - yes you hear some traffic beeps of a morning but nothing excessive and we were on the 3rd floor. Location is fantastic - a few minutes to the promenade, the tram line and plenty of great places to eat, drink etc. All staff we came into contact with were great. If you pushed for me any constructive feedback - the paint job in the bathroom could be tidied up which is minor to say the least Would highly recommend staying here if you get the opportunity, Thank you for a lovely stay!

Once I walked into our room I was surprised at how highly rated the reviews were. I can only assume that is because of the staff Good points were: Staff - the staff were all friendly and helpful Balcony - it was nice to have a balcony with our room Rooftop - the rooftop terrace was a very pleasant place to have a drink and relax Bad points: For breakfast there was fruit juice but no grapefruit juice. There were scrambled eggs and boiled eggs but no opportunity to have fried or poached eggs. Mushrooms were not available. The room was small and quite tired - definitely in need of refurbishment. There was no mirror in the room which was not great for my wife drying her hair. There were only 3 sockets and no USB sockets. The aircon was not working. I mentioned this but was told it was too early in the season. It was plenty hot in the room and we had to sleep with the window open. However, that lets the mosquitos in. The bathroom had a good shower but had no glasses, no face cloths and no individual toiletries. There isn't an actual bar. You can order drinks at reception and take them to the rooftop terrace but that terrace is crying out for a bar. The bin on the terrace was not emptied and some of the rubbish had spilled out to be blown about by the wind. Tables were not cleared either.

Location

Air con in room ineffective, very noisy outside from @5am, water leaked onto floor from shower

This hotel is in a good location in Nice. Reception staff were friendly and helpful. The room was fairly small and a little dated re decor, particularly the heating/ air con .Bathroom very small. Bed was comfortable. Fine for a short stay. Lovely roof terrace to enjoy the sunshine.