Extended Stay America Suites - Atlanta - Gwinnett Place

I am very BIG on energy, greetings, professionalism, and people who hold things together, even when the chips are falling everywhere. I'm currently experiencing homelessness after the loss of my brother, who I took care of for 3 years due to heart disease and diabetes. My mom traveled from the Virgin Islands, and I'm now taking care of her as well. She has Stage 4 metastatic breast cancer that has spread to her lungs and beyond. We recently found out. She accompanies me as I travel between Extended Stay hotels, both in Gwinnett and Newnan, which is near the City of Hope Cancer Treatment Center, where my mom is a patient. It has not been easy, but the staff, especially at the ESA 3390 Venture Parkway, have gone above and beyond to accommodate my mom and me, which makes it very easy for us. I want to especially thank a few employees: Front of the house (Bimwana, Ruth, Kofo, Benjamin), Maintenance (Arturo - Amazing at keeping the property clean as well), Housekeeping (Gloria, Maria M., and Maria F.), and last but not least, Hotel Manager Ms. Marita. She is everything a manager should be. I've worked at Guest Services Management, and I've seen nothing but professional behavior from the entire staff at this hotel. KUDOS TO ESA GWINNETT!!!!!!

What I dislike is that at times, I get to witness irate guests (no fault of the hotel or its employees). We are living in times where everyone wants the microwave treatment forgetting that radiation causes harm. Regardless, the staff is amazing at how they handle themselves with a kind of professionalism that can't be taught. This team and ESA-Gwinnett get it, and I'm here for it.

None

There was not a single thing I liked about my stay at the hotel. The facilities are outdated, the lights were broken, the refrigerator was covered in dust and not working, there was no guest restroom on the first-floor lobby, and the staff were extremely unfriendly, which left me very dissatisfied.

Good location pleasant staff.

Internet gets turned off

Location

It was in need of repair, dirty bathroom and no housekeeping

Cleanliness and they were very welcoming

When I stayed the 1st time the noise next door to me I didn't like