Quality Inn & Suites Mount Vernon

Convenience

The whole first floor was unavailable, the pool was closed, no elevator and my handicapped wife had to climb stairs. The stairs were filthy. Breakfast was meager at best, and full price was still expected.

The front desk lady was as cool, but slow. Not really her fault, the tech is severely outdated.

First off, haven't got our money back for our cancellation. Walked in, the place smelled like mold and mildew. Was informed there was a flood on the bottom floor, so makes sense. Elevator doesn't work, pool is not working yet still filled with sitting water. Outside the poles are infested with bees and wasps. Got our room after 30+ minutes. Walked up to the second floor and it smells more like marijuana than a damn dispensary despite the "no smoking and no marijuana" policy" Don't come here. Seriously, don't. It's awful. Smells AWFUL. It's moldy, not safe AT ALL for ANYONE. If you have children, elderly, or your even yourself; please don't come here. This place should just be shut down entirely. We had to go to another hotel and still haven't received our refund for booking. Avoid at all costs please <3

Convenient

First floor was closed due to some accident?

Convenient, great value, clean, friendly staff!

Beds were harder than expected. The coffee maker in the room was dirty.

The staff was amazing. Very helpful.

Due to unfortunate events, the whole first floor was shut down.

No elevator

Had to find other accommodations at the last minute. Had our reservation for a year.

There was water flooding down the hall around 5:30 am, so we didn't get breakfast or morning shower or time to dress for the day since we had to evacuate quickly.

No one called or acknowledged our inconvenience which would have been a great gesture on their part. A discount/partial refund would have been nice.