Comfort Inn & Suites Zanesville City Center

Checking in, there was no staff at the counter. Had to wait a few minutes for someone to assist us. After checking in and going to the room, found the door was propped open and the bed not made. Told front desk and they sent house keeping person to come finish making the bed. Also found that the bathroom was not cleaned, and had no towels. Sink had what appeared to be sticky pink soda on it. Front desk said they would have towels brought to room but did not, so I found the towel cart in the hallway and was able to get a few small hand towels to use. Found beer bottle caps and toe nails on the floor by the bed. Inside pool was cold due to the pool water heater broke, and had no pool towels to use. I understand they may be short staffed and over worked, but they need to figure out how to fix it and do better.

This facility appears to have been recently updated. We checked in and our room was fairly stale smelling with quite a few dead bugs on the window sill. NO big deal. The halls had a strong smell but the room overall was comfortable and clean. They must have been having issues as maintenance started working later in the evening. When we asked the front desk how long the work would continue, they asked if we were bothered by the noise. The front desk clerk suggested a room move. The second room was cleaner and just as comfortable, quieter as well. Overall quite a pleasant experience.

The hotel staff was disorganized. The morning cleaning service began working very early and were extremely loud waking us up every morning. Even with a “do not disturb” sign on the door. We stayed three nights and would never go back. Hotel 6 experience for a very high price.

Nice!

Nice to have the hot breakfast, but it was not well attended. One day items were gone long before closing time, and another day some items that needed to be hot, were barely warm. Overall, 3 day stay rates an 'Average' rating. Not bad, nothing special.

The bed was comfortable, everything was clean, and it was overall a great stay! The only downside was that checkout was at 12 pm but we were being harassed at 11 am if we were going to be staying another night instead of waiting until noon.

Staff are great, facility is so-so.

Our room was nice and clean. However, the hallway at the other end of our room had piles of laundry on the floor outside the doors, and overall it did not feel like the staff were prepared for the large amount of people who were staying there. It was difficult to reach the front desk staff and when I asked for an extra shower towel and was told that there were no extras available. The free Breakfast was good.

Stayed here for four days during a hometown visit. Had a nice room overlooking the river. The parking lot is a little tight if you have a big vehicle. The staff was polite and helpful, but there were a lot of construction items (ladders, buckets, etc) in the hallways, and the vending machines were out of order during our stay.

One room (my daughter and grandkid's room) door was unlocked and propped open with door latch and room had dirt clogs from worker boots. The other room (my room) had a door that would not click closed-ended up having to secure the latch just to stayed shut.