Holiday Inn Canyon De Chelly-Chinle by IHG

Scenery

Cost of breakfast was too expensive

Conveniently located near Canyon de Chelly and had restaurant on property

Room was not vacuumed so traces of last guest still apparent

Location was very convenient. Closest hotel to the canyon. Good bed, good sized room

When I checked in, the toilet looked like someone had just used it. It turned out that the water in the sink, shower and toilet was BROWN. My wife and I didn't trust that it wasn't contaminated and used bottled water for everything, forgoing a shower, after hiking all day. The front desk tried to explain it by saying the water was brown because the hotel is close to the canyon. Not buying that excuse! The A/C in the room was inadequate for the 93 degree weather. The room didn't cool down until late night. The ice machine in the building we were staying in was broken and we were directed to use the machine in another building. I was unable to get access to that building using myr oom key card, having to wait for another guest to enter to gain entry. I asked to speak with a manager when I checked out and was told I would need to wait 1 hour for a manager to arrive. The front desk clerk was indifferent to my experience and didn't offer to have a manager contact me. I worked on the hotel industry for 40 years and have seen all levels of customer service, from excellent to poor. This experience was near the bottom.

Breakfast was average at best

La piscine et son décor, l'emplacement près du Canyon de Chelly, le petit déjeuner complet le matin, le confort des chambres et de la literie.

Rien

Room had flying gnats and three quarter inch cockroaches. A stray dehydrated and hungry dog hangs around. We were told the restaurant would open one hour late; then it was only to go. Day two we were told the same - the restaurant may or may not open - check back late in the afternoon. At $21.95 + tax for powdered egg buffet breakfast, it was overpriced. Some restaurant chair cushions are ripped from wear.

They never returned my 50.00 deposit they charge you when you check in. They ripped me off. Also they had no wifi at the area of the hotel where I stayed at.

Incredibly clean, comfortable bed and conveniently located to Canyon de Chelly. The staff was very friendly and helpful. Highly recommend!