Extended Stay America Select Suites - Detroit - Novi - Haggerty Road

The bed was comfortable, which was the overall most important issue, didn’t really get that hotel quality feel from this stay. Wouldn’t really recommend for short stays. Place might be better if one was going to be there for a few days.

I don’t even know what to say. I arrive at 9:30pm. I wait in the lobby (if you can call it a lobby) for 10 minutes and nobody is there. No bell, nothing. So I follow the directions and I call the number in the phone. And someone came up to help me. They explained that there was no frills, nothing extra. I go to my room which was clean. Except the extremely nasty black mold covered refrigerator. And I do not know what kind of black ash was all over the inside of the freezer. But I was in on business and knew I wouldn’t be there long. The furniture was so run down and beaten up with patches on the lounge chair. I never once felt safe there. The next night I walk in the gate is down and there was so many sketchy things going on in the parking lot I actually considered leaving. I left the next morning and of course you can not check out because the gate is closed. So I guess I should have known what kind of place this was. This place is scary!

Stains on carpet and towels

Good for what it is

Nothing

They accepted my money for a reservation and gave my room away. So I did not stay here this night. Then they have not refunded me my money yet! And I’ve called multiple times to get my money refunded. And still no luck

Maintenance required inside room and all over outside. Internet and shower flow should be improved.

Needs maintenance for furniture, fixtures and plumbing.

Everyone is allways nice 👍