Holiday Inn Mobile Downtown Historic District by IHG

Location.

Was told we were going to get vouchers for our kids to eat free and didn’t get them. Even though the menu says that. Parking was terrible. Big hotel no parking. Hair in the tub.

We stayed her in June 2026, and I can honestly say it was easily the worst hotel experience I have ever encountered. We were in mobile for a showcase baseball tournament and didn’t finish our game until late so we arrived to check in at 11:55 pm. When I walked in the lobby, there was a customer at the desk and the front desk clerk, Dustin, was on the phone with someone trying to get credit card information so he could check her in (she apparently worked for Greyhound and they were paying for her expenses). I am NOT exaggerating when I say this took an hour! In this hour, there were at least 15 people that came and got in the line behind me, including one angry customer that was already asleep and someone opened this man’s door to his room with a key card (after midnight). This customer stated that he, his girlfriend, and baby were dead asleep and someone opened their door, luckily he had the latch lock on so they couldn’t come in the room. Dustin, the front desk worker, was completely UNBOTHERED - never tried to help this customer or figure out who came in his room or why? I was appalled! The customer finally just walked off but you could tell he was extremely frustrated. But back to the over an hour wait to just get checked in- Dustin never once said, mam, since your company is having issues with the credit card, I’m gonna wait on a couple of the 15 customers behind you so we can get the line down and as soon as they can give me the correct information, I’ll get you taken care of! Never! If all the other hotels in town weren’t booked, we would have left at 1am and found somewhere else to stay! Some of the 15 customers just left! And to top that off when he finally got greyhound girl taken care of, I said “I just need a room with two beds- don’t care about their cost. Here is my credit card and license.” It still took him 22 minutes to check me in bc at that point I was looking at watch every 5 minutes bc I was just amazed at the incompetence or laziness or lack of care! 🤯 On top of ALL of that, I didn’t get a receipt. I had to call back down to get that- Dustin stated he would bring it right up and guess what- he didn’t! I had to call again! Never again!

Hermoso

Que no tiene desayuno incluido

Had to go to the front desk to get ice none of the ice machines were working

First of all, it is round. Second it is well located, totally eccentric, the rooftop lounge is just wild. Don’t come here for coherence, don’t come here for luxury, come here for the sheer joy of staying in a legendary hotel type that is rapidly erasing. What is fun is that the staff totally gets how weird and wild it is. Renovations are ahead but hopefully it will keep its charm.

Poor hot water and a sour smell.

Room pretty and comfortable. Staff friendly and helpful.

Someone parked in 1 of the two handicapped parking spaces without a tag. My daughter is in a wheelchair and it was inconvenient. Staff said there was nothing they could do. First day was a fancy BMW and next day was brand new Tesla.