Casa Colonial Vintage Hotel

La ubicación e instalaciones muy buenas

Nada

Magdalena in the reception was super friendly, helpfull and informative. Thanks 😎 On second floor it was very quiet. Also pool and garden were nice.

More light on the outside the room (which was a nice balcony)

L’emplacement, à côté du terminal de bus ADO. La gentillesse de la réceptionniste, la piscine et le confort de la chambre !

Comodidad, funcionalidad y la atención de les recepcionistas.

Nada que no me gustara

La habitación muy buena Todo limpio

El control de la TV no funciona

Our stay at Casa Colonial Tulum was honestly one of the most beautiful surprises of our trip. Even though we were there for just one night, it left such a warm and lasting impression on us. The moment we walked in, we felt a sense of peace — the room was stunning, spotless, and so tastefully decorated that it instantly felt like a little refuge from the world. You can feel the love and care that went into every detail of the building. What touched us the most was the kindness of the lady at reception. We arrived before check-in, tired from traveling, and she welcomed us with genuine warmth. She prepared our room early, helped us book an activity package so we could make the most of our day, and took the time to share stories about Mexican culture, traditions, and even how they honour animals when they pass away. It felt so personal and meaningful — like we weren’t just guests, but people she truly cared to connect with. The unlimited fresh coffee in the lobby was such a comforting touch — always hot, always waiting, almost like a silent little hug. The location was also perfect, but what made this place special wasn’t just the convenience — it was the feeling of being welcomed, respected, and looked after. Five stars don’t express how grateful we feel. Casa Colonial Tulum gave us more than a stay — it gave us a memory we’ll carry with us for a long time. Thank you from the bottom of our hearts.