Spark By Hilton Rochester University Area

Very comfy bed. Super friendly and helpful front desk lady in the morning. She really helped me with directions.

We only had coffee in the breakfast area. Nothing really healthy available

absolutely nothing

The staff was rude, reservations phone people and front desk people especially the morning one. Very dismissive. No pool, no restaurant, no hot breakfast, no shuttle service, no patio or outdoor areas. It was a disaster from the minute we tried to check in and couldn't bc we were too early. Didn't even ask us to pre check in for later, which we learned we could have done that afternoon but that person was the same since we only had a booking.com confirmation number and they don't use those. Not sure why it was so hard to look up our name but she couldn't find the first 3 times she looked. Never ever again. For one night if you need something it'll do if you're not looking for anything but a room. Don't expect a warm welcome and don't ask too many questions. It was not great!!

Due to noisy teenagers running up & down halls on multiple floors we were not able to sleep after a long travel day. The front desk staff did try to find us another room but kids were everywhere and sound traveled thru doors/walls. We had to leave the hotel to find other accommodations & the hotel has NOT refunded the cost of our stay. We are very disappointed and do not recommend this hotel if you have other options.

Location is perfect for me because my daughter is literally across the street for college.

A little dated and it is per friendly.

Check in and out were easy, our room was ready to go, beds were comfortable. This was a convenient place to stay for visiting RiT.

Wifi was a bit of work to get onto and breakfast was just OK, coffee could be better. I would've liked more water pressure in the shower.

Location

Breakfast could have been better