Courtyard Los Angeles Sherman Oaks

Clean and comfortable

My husband called ahead on Friday to make sure I could have early check-in as I was having surgery under anesthesia a few doors down at RSA with HRC. The girl told him the room would be ready by 9:30 AM and that we did not need to book the night before. I arrived at the hotel and they told us that the room will not be ready for another hour. When he spoke to receptionist on Friday, he let her know if we cannot do early check-in, we would arrange Sunday night on our stay also. She said no it’s fine… early arrival was approved. That was a lie. I was stuck sitting in a waiting room drowsy on anesthesia when I should be laying down sleeping not in public. Not safe or acceptable. I was stuck in the lobby nauseous. I had to relieve that to find the bathroom was closed. So the guy receptionist gave me a clear plastic bag to use in the lobby. How degrading! I was beyond embarrassed to be in the lobby in an affluent area no make up, in pjs, nauseous and in pain. We moved on once a room was available.. to receive a snarky email from Manager Jon Rushing that I was complaining for no reason and that he was so curious that we were even allowed early check in. Mind you I had just had an embryo transfer under full sedation. Remaining calm and not stressed is a MAJOR part of the transfer’s success. So I don’t appreciate this hotel jeopardizing thousands of our money and babies lives due to giving false information and then being pompous because I complained to corporate.

best experience

I stayed one night while in the area on business. The hotel is seconds from 101 access. The front desk staff was very friendly and accommodating. The hotel seemed recently remodeled. My room was very quiet, from both road noise as well as neighbors around me. The air conditioning unit worked perfectly. The bed was super comfortable with a variety of different pillows to choose from. I stopped in the restaurant for dinner. The chicken Caesar salad was very good. No complaints. I’ll be back.

Was quiet, room prepared nicely.

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Floor smelled like smoke because of another guest

Overall good for the price

I want to start this review by saying that my overall experience was wonderful. My first interaction was with the front desk, and I didn't get their names, but they took care of me, checking me in a timely manner and answering my questions about the hotel and the amenities. I had an interaction with the general manager through an email, and he answered my email quickly and made me feel listened to. I was visiting from New Jersey to visit my cousin Lori, who recently lost her husband. I would recommend this hotel highly to anyone who visits Los Angeles or the Sherman Oaks area. My suite was spacious and clean and overall very comfortable. I would definitely be happy to stay here any time I make a trip out here. Thanks. John Rhoads