GreenTree Hotel Phoenix West

The dispensers in the shower did not work. After getting in and all wet I went to get shampoo and a f the pump would give out NOTHING.

Nothing! It’s next to a freeway and the area is ugly ! You have watch out for your vehicles

Everything even the front desk was rude!after traveling from Colorado! I’d expect good service not someone being rude to me after a long drive i also did not feel welcomed! I got turned away because of my visa debt card!!!! And they took my money still. After all, I’ve been to wayyy nicer hotels that cost way more that are very elegant and had no problem getting a room with the same debt card!

I LIKED THE FACT THAT THE TOWELS DID NOT SMELL LIKE BLEACH, AND THE AIR INSIDE THE ROOM WAS NOT HEAVY WITH CLEANING ODORS! AND YET WAS CLEAN. WHATEVER YOU USE IS WONDERFUL. LOVED THE BALCONY ALSO.

MORE THAN ONE ELEVATOR...

The security guard helped me to my room and checking the keys to a room that don’t work (I had to switch) after the keys didn’t work 3 times and I had to go back and forth .

I came to the hotel at 1:30am after I had my passport stolen and wallet, and could not board a flight. I had called the front desk agent at midnight confirming that my partner could pay for my hotel with his credit card and that it would be okay to check in with a credit card authorization. So I checked the whole rental car and circled back to a few places before arriving at 1:30am. The front desk lady, DJ, could not find the authorization form through her webpage. Once she found it, she then asked my boyfriend to fill it out, took a long time processing it, then asked me to contact him again to send a picture of the card and his drivers license. He lives in Ontario, and he was already sleeping. Then later, asked him to write his address in full and resend it. By this time, I checked in two hours later at 3:30am. Hookers literally were checking in before me, as I waited in the lobby (which the uber driver warned me about the neighbourhood while dropping me off). The room she checked me in to, had a fault lock system. I went back and forth three times exhausted as the front desk lady told me I probably demagnetised the card. In the end, the security guard came up with the master key, confirmed it wouldn’t open, and she switched me to another room. I slept on top of the sheets as it looked sketchy, and you could hear the traffic outside as there was space in the window. Overall, not worth paying $350 CAD. I used to work front desk, and this was the worst service I have ever experienced.

Some light bulbs were burned out on the side of the beds

Its location to the freeway system and vicinity to restaurants.

Location very near distressed apartment complexes.

Very clean, nice staff, huge bed.

No one told us there would be construction in the room down the hall from us starting at 7:30 in the morning. Banging with hammers, using a drill, overall the most unpleasant way to wake up after checking in around 2am from a concert, picked this hotel because of a decent price and nice reviews but some where on the website there should be a warning about the construction taking place.

Decent location Our two parties had rooms nextdoor to each other as we'd requested

On Friday night the entire area around the hotel lost power. We were on the fourth floor and went down to the stairwell to exit and there were no emergency lights in the stairwell. We had to get to and open the entrance to the floors below to have enough light for the others to see well enough to go down the stairs. The stairwells MUST be illuminated with emergency lights when the hotel loses power.

I felt comfortable coming in and out of the property during the day and coming in after sun down. I was alone and felt completely comfortable. I would stay there again if I need to. My bed was wonderful. The bathroom had a vent in it and I truly appreciated that small detail. It was quiet at night and I slept well.

The location was close to the business I had to take care of and family. The property was perfect for my needs.