Fairfield Inn & Suites Fort Worth/Fossil Creek

Frint deak person was fairly new and needed a lot of help. She was very nice and understanding though. Elevator was broke so she put us in a room on 1st floor and which had a large stain in the floor, then there was rust un the tub and it looked pretty dirty. She tried to move us to another room , but it was too gar for us to walk with my handicap mother. She tried her best!

Good place to stay in.

Likes: The breakfast was good and the room I was staying in was comfortable and the AC was working. Dislikes: The elevator was not working and there were no available rooms on the first floor. I was traveling with a preschooler and I had to carry my bags and a sleepy child up a flight of stairs. The swimming pool was not open. Myself and my grandson were looking forward to swimming in the pool. The AC was not working in the common areas and breakfast room. Upon check out and having to make two trips of carrying bags to the car, it was very hot with no A/C. The first floor ice machine was not working. I was traveling with a small cooler that I left in the car and wanted to fill it with more ice and with the ice machine being out, I had to carry it up the stairs and down and around the hallway to the 2nd floor ice machine, fill it up and back down the stairs and out to my car. All this with no A/C working and a preschooler in tow. Overall, I was very disappointed with my stay.

I can’t believe that Marriott allows their brand to be associated with this property. Clearly they have not inspected it in years. Run down and not at all maintained. Elevator and first floor ice machine inoperative. When asked how long, the front desk clerk couldn’t say. It’s been that long. The king sized bed sank in the middle, and we both kept rolling into each other. The smoke detector in the room had been replaced with a cheap one you can buy in any discount store. I don’t know if it even had power or a battery. The “message waiting “ light on the dirty phone was blinking. When I pushed the button, it went to a “fast busy.” So I called the front desk and was told that the phones needed to be reprogrammed. The indoor pool was closed. The breakfast was minimal with eggs that tasted like they were chopped up hard boiled eggs. The toaster worked but the top was detached from the base showing exposed wires. Oh! And there were several authorizations on our credit card for inexplicable charges. Next I anticipate unnecessary time with my financial institution when they are processed. I hope I’m wrong.

This facility was old and dated. Elevator was out of order for the last 2 days of my stay and was Inconvenient. My bathroom tub needed to be upgraded.

The first floor from what I gathered is trash. Our room was very run down especially for a marriot property. The enamel in tub was worn down and if I don’t want to shower in it, I’m for sure not bathing my kids in it. The bathroom was dirty. There was a cockroach and the AC was loud. The carpet was damp and the pool was not working (although we got different answers from different employees) We refunded the stay because it was bad. They need to do repairs before letting people stay in the rooms. The employees were mostly? helpful.

The pool was quite small but otherwise everything was great! breakfast had a big variety as well! and they attended all our needs

Dirty and very outdated Room was full of ants and cockroach on the floor ...

The room smelled like mold/mildew. I told the front desk and she said housekeeping would go and spray something in the room the next morning. There were ants all over the place, on the window, the desk/dresser, in the bathroom. We found one on my daughters bag after we left. Carpets were stained. Trash was in the stairwells. The elevator was slow. Really the smell in the room was the worst. It really smelled like if you spill a whole bunch of water and don't clean it up promptly. Customer service was fine and the staff was friendly.

Everything was good except the beds felt damp from humidity or condensation