Courtyard Cleveland Beachwood

Location is not good. Room was undistinguished. Housekeeping inferior.

Pending a remodel so pool is down; balconies but without lounge chairs; staff showed little effort to address a room concern.

What breakfast? But the location was great

They need to have more for breakfast peoples travel far

I realize that there was no free breakfast, but there were only a few expensive choices. In addition, when we went to get coffee at 8:30 am on Saturday, there were no coffee urns out. Later in the afternoon, there were two out but one was empty and I got the last of the coffee from the other. The bathroom definitely needed an upgrade. The shower liner was about six inches too long and was not wide enough to prevent water from spraying out. On Saturday morning, we asked at the front desk if we could have additional cups and coffee pods for the room as well as new facecloths. Late Saturday afternoon, a staff member came to the door to see if we wanted anything! A guess the note was lost because he knew nothing about it and we never received our requested items. The room was clean and the staff was very friendly but not so helpful.

…but, the property is showing its age. Even though my room was clean, it felt old and dark. The elevator and common areas seemed likewise. Fortunately, a refresh, or set of renovations, is on the horizon. One asset — the property is within walking distance of the upscale Pinecrest shopping mall with lots of shopping and dining options.

The stay was good, and the housekeeping service was amazing. They responded quickly.

The sink is outside the bathroom.

Loved the balcony

Nice hotel, would come back again.

Nice