DoubleTree by Hilton Carson

Clean

Property was nice/ however our room had FLAT pillows, non working phone, wet carpet around the a/c unit- no shower gel in tub and no Microwave. But staff was pleasant and common areas appeared well cared for

It was nice

Staff was great day and night shift. Food was good. Only complaint was the old smell in the room and the shower. My toilet wouldn’t flush, I called the front desk and maintenance came right away however he put the flapper back on instead of replacing it so of course after each flush it came back off.

The room was dim w/lights lacking in closet area. There was smudges on the bathroom door frame that I wiped clean with a Kleenex. The bathroom counters looked dusty, as if there were dried water marks. Considering it was a darker granite color/design, maybe it just needed to be cleaned w/ something else. There wasn't enough towels for my reservation of 3. one of the bath towels had visible dirt markings that didn't look like it was a stain but actual crust of mud/makeup? It was nice walking into the hotel but the "gold" elevators weren't shiny & bright. Visible scratches/smudges. The button trying to go down on my floor wasn't visible so nobody can tell if the button is working or activated. The pool area wasn't cleaned. Used it later in the evening with no other guests occupying it and there was pitchers of beer and cups around the Jacuzzi and towels all over lounging chairs and floor. It was like this both nights I stayed. The gym has nice equipment but there were no wipes in the tub for it. Overall, next time I'd stay elsewhere even if it isn't as convenient as this one, which is right off the freeway. It's location is in a convenient spot with outside amenities like shopping center that has Starbucks right across the street and McDonald's not too far. I can't vouch for the restaurant on site but it was pretty busy throughout the day compared to other places I've stayed. Overly priced for a Continental buffet breakfast IMO. Cookies were good, no nutfree option.

Love the location, felt safe. Inside the hotel was clean however the parking lot, lobby bathroom and elevators could have used a little more attention.

Nice staff

Nice

I called hours after 3pm to let staff know that I will be checking in late because I was attending a viewing. If I can remember correctly, I believe the name of the staff member is Christine. She ensured me that it was ok to check late and that she would make a note of it. When I arrived, the gentleman at the counter acknowledged and assisted me as soon as he was able to. He offered the Welcome Cookies and was able to give me a room on the second floor as I requested something close to the first floor. To my surprise, I was given a room that was directly steps away from the elevators. Definitely, convenient for my elderly parents. I also went down to request for additional towels in the morning and a different gentleman at the counter kindly went to get me towels. Overall, the staff that I've encountered during this stay were amazing and kind!!! Aside for the fact that its the closest hotel to family, the staff is the reason why I have made another reservation. So, thank you so much for kind hospitality. My parents and I appreciate you.

Location and gym.

My car was soaked by sprinkler system. Water spots all over my black car.