Heron House - Adult Only

Rooms are a little outdated but overall great location and friendly staff

Heron House is very conveniently located one street from Duval. So it was within walking distance of most attractions but also quiet. The atmosphere was great and relaxing. The breakfast was about what I would expect for a casual BnB. It was adequate/fine but nothing special. What I didn't like: There was a small stain on the bedsheet. It was obviously a clean sheet, but I didn't want to see that. The soap dispenser in the shower was empty. All that being said, if I were to return to Key West, I would not be upset staying there again.

I was allowed to check in early - about two and a half hours. Front desk guy that checked me in was awesome in every way, up to and including, walking me to my room while explaining the layout of the property. Included breakfast consisted of pancakes, waffles, muffins and coffee. The lady that was setting up the breakfast and views also exceptional! The pool was sparkling clean. I will stay here again if available when I come back!

Enjoyed our stay. The room was a little dated but this property does an excellent job keeping it clean and operational. Staff was pleasant and professional. Location is perfect… private but close enough to walk to Duval.

Beautiful and quaint little place to stay. Just a couple blocks from the main Street, so we walked the whole time. The staff was super friendly, the room was clean, and the breakfast was good. Will def stay again!

Not the cleanest facilities. The door to our room has a 3/4” gap which lizards entered through. Continental breakfast was a few pieces of old fruit and “hard boiled” eggs. The pool was nice, the upper deck certainly had some views too.

Wonderful private rooms, clean & spacious. Pool & lounging areas clean, relaxing & inviting. Concierges were both excellent! They went over & beyond to be welcoming, friendly, and helpful. Excellent property & staff.

i like the atmosphere the peaceful serenity unique interior design outside coffee bar by pool bike rentals next to hotel pool right next to units

We loved the patio & the pool. All around amazing place to stay. Friendly staff.

Property is Adults only, but someone brought in some small children one evening that were loud and running around without supervision. Heron House is an older beautiful facility, but is lacking on friendly customer service. The employee at check-in seemed to lack customer service skills and very quickly showed us where morning coffee and breakfast was served then walked away. When we needed towels exchanged, he walked away without saying anything. I wasn't sure what to do, so I followed him to the laundry room where he handed me new towels. It seemed like I was bothering him for a towel exchange. No employees ever said anything to us, not good morning, do we need anything, or thank you for staying with us. Heron House property was nice and convenient, but we will stay somewhere else next time we visit Key West.