Econo Lodge Inn & Suites Near Lackland AFB

Todo excelente

Todo muy bien

Nothing we never even stayed there due to another member of our party arriving the day prior and warning us of the unacceptable conditions of this hotel.

The staff is extremely hostile. After a member of our party stayed overnight and woke up full of bed bug bites and experienced very unrestful sleep due to pipes knocking in the wall he attempted to talk to the staff and management about the problems and was called a liar, and even after canceling the second room reservation and canceling the rest of his reservation, they kept all of our money. The corporate office is useless. We will never again stay at this chain. Due to my profession I am mandated to report public health issues. Since the hotel had no intent of helping and I did not want other people to go through what we did. I called the city. When the manager Ocean was contacted he told the agent that they would not refund any of the stay because I reported them. Simply disgraceful. Every bad review on line has a pattern of management responding by saying it’s not true. Really? Yeah the whole world is making it up. Don’t stay here. See pictures of bites below.

This was the 2nd time staying at this property. It was a nice place with friendly staff always asking if the stay was good. Great location to the base.

great stay!

The room smelt clean when we arrived, bed was comfortable, AC was cool and shower was amazing. Also the parking lot was very well lite.

Awful. We canceled after one night due to a night with little sleep courtesy of pipes knocking in the walls and waking up covered in bed bug bites (see photos). The staff and management are beyond rude. Called us liars. Asked for contact information for the owner and was told no. Wanted a refund and was told no because I reported them to the health department. Yes I did because I gave you the opportunity to do the right thing and correct the problem but you didn’t care and due to my profession I am mandated to report public health issues. I don’t apologize for that. Do not stay at this property. You do not have a right to keep my money when you did not deliver an acceptable service to me. It is a reasonable expectation to have a clean room free of parasites.

Excellent service

Great area friendly and safe.

Price for the next day was higher then my initial visit even though he tld me hed match amyones price and tht he would give me a better deal i was sad cause i had really needed to stay a few more days