Courtyard Wilmington Downtown

Dre was exceptional, highly professional and informative

Nothing special

It was very unorganized, awful communication between staff members, my card was charged $250 at check-in for a smoking fee before I even entered the room.

I was assigned a dirty room Housekeeping never took care of it. I checked in around three when I finally went into the actual room. It was close to midnight due to an event that I was at for Dîner En Blanc. I have a video of how the room was when I went into it. They did not accommodate me for giving me a dirty room. They simply placed me down the hall into another room. They did not look after they did not check on me they did not ask if everything was OK what the receptionist was concerned about was whether I took pictures of the room or not

Do to the renovations it very unccommodation

The room was nice but the property looks older when you walk in. They are renovating now.

The staff

Everything else...the booking.com website said it had valet, a pool, and a courtyard with a fire pit...non of that was true...I will be complaining via the website very soon

Recently renovated hotel, but I chose the hotel because it had a restaurant and a bar. Having been out all day I wanted a dessert and a drink in the bar. I was told that it was closed. It was 8.30 on a Friday evening. So as I had some biscuits in my room I asked for a glass of wine to take to my room. I was refused this simple request.I asked for the manager who did not appear, the reception told me it was not possible. I did not expect this level of service from a Marriott hotel. There are no shops or cafes in the area, just multi-storey car parks and a couple of restaurants. All the time I was there I did not see anyone in the restaurant or sat at the bar. It had no atmosphere and the menu very limited. Although the room was good the fridge would not stop making a loud noise and the water froze in the plastic bottle. I had to unplug the fridge at night in order to sleep. The morning staff at reception seemed pleasant and helpful. I would say that this hotel needs better management.

The staff was nice and the kept the place clean. However, when trying to extend my stay. The manager made me feel like she didn't want me there. Not giving other guess problems. Management customer service was not good.

Nice clean hotel