The Westin Waltham Boston

For a Westin, this hotel really leaves much to be desired. There are a few good things: the beds are very comfy (though they are doubles, not queens). The buffet breakfast was like a typical hotel buffet that you’d find most places (bacon, sausage, French toast, eggs, toast, oatmeal + toppings), but a bit elevated. The fresh fruit was really nice, and the staff were attentive and friendly. However, the rooms are cramped and pretty old. The bathroom has definite signs of many, many years of poor ventilation (rusty door hinges and sprinkler heads, mildew in the shower grout), and there is a water stain in the ceiling of the bedroom as well. Maintenance is lacking as well: when we first arrived in our room after a long day of travel, the deadbolt didn’t work. The front desk said that they’d have an engineer take a look, but neglected to tell me that it would be the next day. So after waiting a long time and having no one show up, I called again and they were able to find someone to come and fix it so that I could finally go to bed feeling secure. The next day, the toilet lever detached from the tank mechanism. I tried to just put it together again myself, but it kept detaching, so I asked the front desk to send someone to fix it while I was out. 6 hours later I was back and it still wasn’t fixed. Also, there’s no moisturizing cream, and the pumps for shampoo, etc in the shower are mounted way too high for this 5’1” person!

From the moment we arrived, the staff treated us with genuine hospitality and professionalism. The meeting room we rented was absolutely perfect for what we needed. Well prepared, elegant, and comfortable. It was a pleasure working with the Westin team and we truly appreciate how smoothly everything was handled. I would highly recommend this space for anyone looking for a beautiful and well-run venue.

Location and pricing

The heating wasn’t working in the property. Overall the hallways were cold the breakfast area was cold the staff in the restaurant were a little miserable about it understandably but the reception seemed to think nothing of it. We did find out at check out that they were having problems with the HVAC systems.

Location great-I did not eat breakfast.

I realize that you can not do anything about it but the parking garage is tight and the ceilings are very low.